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Returns Returns

Returns Information

Guarantees and Returns Policy (Updated 07/11/2007)

CHRISTMAS GIFTS: Return any unwanted Christmas gifts until end of January 2009*.

We want you to be totally satisfied with every purchase you make with Golfonline.co.uk. It is our aim to offer you value and quality at outstandingly low prices. So if, for any reason, you are not completely happy with your purchase, simply follow the returns procedure below and return the goods within 14 days of delivery (or before 30th January 2009 for all Christmas Gifts) unused in its original packaging. We'll exchange it or offer you a refund (please read on for full details regarding refunds/cancellations). Please note in the event when goods are returned for credit (refund on card), all delivery costs that have already incurred will be retained before passing credit. We offer outstanding value in the products that we sell by having a discounted shipping structure. In-order to maintain such low prices and top service we do not offer a refund on the delivery costs if an order is returned and the fault is not of Golfonline. All shipping rates stated at time of ordering are at a discounted rate and please note that these values are different from the actual delivery costs. The actual delivery cost will be retained (and not the discounted shipping rate which is offered at time of ordering) if order is cancelled. For more information on the actual shipping/postage and packaging rates please click here. If an item is to be exchanged where the fault is not of Golfonline, we shall charge the actual delivery cost as stated in our actual shipping rates table (or a discounted shipping rate will be advised during the acceptance of the return to assist you further) before dispatch. You are advised to include payment details for the re-delivery charge  during the return (e.g. postal orders, cheque, credit card details etc - or contact us for more payment options). Your statutory rights are unaffected.

Some products are excluded from the 14 Day Money Back Guarantee. These would normally include personalised or customized products and for more information please contact us.

In addition, after the initial 14 days grace period all Golfonline products are guaranteed against manufacturing defects for a minimum of 12 months (return to base) unless stated otherwise from the date of first delivery. All guarantees offered are Return To Base (except Powakaddies and some products where stated). This works very similar to in-store guarantees where you will have to return faulty product back to store where purchased. Return to base states that in order to get a faulty product exchanged (or to claim under guarantee), the goods have to be returned back our base/warehouse at your own cost (or directly to manufacturer, whichever has a lower return-cost). Please contact us if you are unsure or require more information on returns, guarantees and how they operate.

If you require return of a product due to a fault or manufacturing defect within the first 12 months, you may also complete the Returns procedure given below. You may send back the faulty/defective goods at your own cost or you may contact us for a quote for collection (only available within Mainland UK).

Upon receipt of the returned goods we will pass the goods on to the appropriate manufacturer who will then inspect the product at their discretion. The manufacturer will repair, replace or return the goods back if they feel there is no manufacturing fault. A free delivery is normally offered for the replacement back to you if the goods are found faulty, however a re-delivery charge will be required before dispatch if the goods are found in working order when tested by the manufacturer or by Golfonline. If the cost of replacement is not cost-effective, we shall offer you vouchers for the value of the returned-goods or offer you an alternative with your consent.

Please click here to read through our Return Terms and Conditions which completes all information regarding our Return Policy and Conditions.

Returns Procedure:

To return a product you need to obtain a Return Merchandise Authorization (RMA) number. You need to apply for an RMA Request to return any incorrectly supplied/faulty or damaged items. NO returns of any type will be accepted without an RMA number. Please follow the simple procedure given below to apply for an RMA:

1. Login to your account using your email address and password.
2. Once logged in, click on the 'Account' link on the top right hand corner of the page.
3. A list of previous orders will be displayed. Please click on the order to view order details. Click on the 'Need to return this product?' link to submit the RMA request.
4. A RMA request form will be displayed on screen. Please complete the form providing full information regarding the item in the comments box. You may complete the returns-form even though you may only be returning an individual component of the product.
5. Submit the form. Upon submission a unique RMA reference number will be issued to you. Please note this number down as you may require it for future correspondence. An email confirmation will also follow with the RMA details.
6. To prevent any confusion, we do not ship out any replacements until the goods have been received back to our warehouse for returns-processing. However if faulty goods have been received and replacements are urgent then we may arrange to ship out a replacement product (if in stock). Please note for such scenarios the customer will be required to pay the full amount for the replacement goods whilst the faulty product is on its way to us, and upon receipt of the faulty product a full refund will be passed for the new amount paid.
7. Your request is sent to our Returns Team who will then reply by e-mail and inform you of the outcome.
8. PLEASE DO NOT SEND THE GOODS BEFORE AN ACCEPTANCE EMAIL HAS BEEN RECEIVED (WHICH WILL CONTAIN ADDITIONAL INFORMATION REGARDING YOUR RETURN) TO AVOID ADDITIONAL CHARGES IN THE EVENT OF REJECTION..
9. Once the return has been accepted please send the goods to the address stated below or to the manufacturers' address if stated on the acceptance email:

RMA Ref: 'Your RMA reference number'
Returns Dept.
GolfOnline.co.uk
Unit 4 Chantry Place
Off Headstone Lane
Harrow
HA3 6NY

PS: We strongly advise you to use a recorded or traceable courier service when sending the parcel back to us as we cannot be held responsible for goods that are lost in transit. Please contact us if you require further assistance.

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