Returns Information
Guarantees and Returns Policy (Updated
07/11/2007)
CHRISTMAS GIFTS: Return any unwanted Christmas gifts until end of January 2009*.
We want you to be totally satisfied
with every purchase you make with Golfonline.co.uk. It is our aim to offer you value
and quality at outstandingly low prices. So if, for any reason, you are not
completely happy with your purchase, simply follow the returns procedure below and return the goods within
14 days of delivery (or before 30th January 2009 for all Christmas Gifts) unused in its original packaging. We'll
exchange it or offer you a refund (please read on for full details regarding
refunds/cancellations). Please note in the event when goods are
returned for credit (refund on card), all delivery costs that have already incurred will be
retained before passing credit. We offer outstanding value in the products that
we sell by having a discounted shipping structure. In-order to
maintain such low prices and top service we do not offer a refund on the
delivery costs if an order is returned and the fault is not of Golfonline.
All shipping rates stated at time of ordering are at a discounted rate and please note that
these values are different from the actual delivery costs. The
actual delivery cost will be retained (and not the discounted shipping rate
which is offered at time of ordering) if order is cancelled. For more information on the actual
shipping/postage and packaging rates please
click here. If an item is to be exchanged
where the fault is not of Golfonline, we shall charge the actual delivery cost
as stated in our
actual shipping rates table (or a discounted shipping rate will be advised
during the acceptance of the return to assist you further) before dispatch. You
are advised to include payment details for the re-delivery charge during
the return (e.g. postal orders, cheque, credit card details etc - or contact us
for more payment options). Your statutory
rights are unaffected.
Some products are excluded from the
14 Day Money Back Guarantee. These would normally include personalised or
customized products and for more information please contact us.
In addition, after the initial 14
days grace period all Golfonline products are guaranteed against manufacturing defects for a minimum of
12 months (return to base) unless stated otherwise from the date of first
delivery. All guarantees offered are Return To
Base (except Powakaddies and some products where stated). This works very
similar to in-store guarantees where you will have to return faulty product back
to store where purchased. Return to base states that in order to get a faulty
product exchanged (or to claim under guarantee), the goods have to be returned
back our base/warehouse at your own cost (or directly to manufacturer, whichever
has a lower return-cost). Please contact us if you are unsure or require more
information on returns, guarantees and how they operate.
If you require return of a product due to a fault or
manufacturing defect within the first 12 months, you may also complete the
Returns procedure given below. You may send back the faulty/defective goods at
your own cost or you may contact us for a quote for collection (only available
within Mainland UK).
Upon receipt of the returned goods we will pass the goods on
to the appropriate manufacturer who will then inspect the product at their
discretion. The manufacturer will repair, replace or return the
goods back if they feel there is no manufacturing fault. A free delivery
is normally offered for the replacement back to you if the goods are found
faulty, however a re-delivery charge will be required before dispatch if the
goods are found in working order when tested by the manufacturer or by
Golfonline. If the cost of replacement
is not cost-effective, we shall offer you vouchers for the
value of the returned-goods or offer you an alternative with your consent.
Please click here to read through our
Return Terms and Conditions which completes all information regarding our Return Policy and
Conditions.
Returns Procedure:
To return a product you need to obtain a Return Merchandise Authorization (RMA) number. You need to apply for an RMA Request to return any incorrectly supplied/faulty or damaged items. NO returns of any type will be accepted without an RMA number. Please follow the simple procedure given below to apply for an RMA:
1. Login to your account using your email address and password.
2. Once logged in, click on the 'Account' link on the top right hand corner of the page.
3. A list of previous orders will be displayed. Please click on the order to view order details. Click on the 'Need to return this product?' link to submit the RMA request.
4. A RMA request form will be displayed on screen. Please complete the form providing full information regarding the item in the comments box.
You may complete the returns-form even though you may only be returning an
individual component of the product.
5. Submit the form. Upon submission a unique RMA reference number will be issued to you. Please note this number down as you may require it for future correspondence. An email confirmation will also follow with the RMA details.
6. To prevent any confusion, we do not ship out any replacements until the goods have been received back
to our warehouse for returns-processing. However if faulty goods have been
received and replacements are urgent then we may arrange to ship out a replacement
product (if in stock). Please note for such scenarios the customer will be
required to pay the full amount for the replacement goods whilst the faulty
product is on its way to us, and upon receipt of the faulty product a full
refund will be passed for the new amount paid.
7. Your request is sent to our Returns Team who will then reply by e-mail and
inform you of the outcome.
8. PLEASE DO NOT SEND THE GOODS BEFORE AN ACCEPTANCE EMAIL HAS BEEN RECEIVED
(WHICH WILL CONTAIN ADDITIONAL INFORMATION REGARDING YOUR RETURN) TO AVOID
ADDITIONAL CHARGES IN THE EVENT OF REJECTION..
9. Once the return has been accepted please send the goods to the address stated
below or to the manufacturers' address if stated on the acceptance email:
RMA Ref: 'Your RMA reference number'
Returns Dept.
GolfOnline.co.uk
Unit 4 Chantry Place
Off Headstone Lane
Harrow
HA3 6NY
PS: We strongly advise you to use a recorded or traceable courier service when sending the parcel back to us as we cannot be held responsible for goods that are lost in transit. Please contact us if you require further assistance. |
