Returns Information
Guarantees and Returns Policy (Updated
02/11/2009)
We want you to be totally satisfied
with every purchase you make with Golfonline.co.uk. It is our aim to offer you value
and quality at outstandingly low prices. So if, for any reason, you are not
completely happy with your purchase, simply follow the returns procedure below and return the goods within
14 days of delivery unused and in its original condition.
You have a duty to take reasonable care whilst the goods are in your possession and also advise the use of original packaging to insure that the goods are not damaged on its return journey.
Based on your decision, we'll exchange or refund you for items that have been returned to us. We offer outstanding value in the products that
we sell by having a discounted shipping structure. In-order to maintain such low prices and top service we do not offer a refund on the
delivery costs if an order is returned after the 14 day grace period.
Some products are excluded from the 14 Day Money Back Guarantee. These would normally include personalised or
customized products and for more information please contact us.
In addition, after the initial 14 days grace period all Golfonline products are guaranteed against manufacturing defects for a minimum of
12 months (return to base) unless stated otherwise from the date of first
delivery. All guarantees offered are Return To
Base (except Powakaddies and some products where stated). This works very
similar to in-store guarantees where you will have to return faulty product back
to store where purchased. Return to base states that in order to get a faulty
product exchanged (or to claim under guarantee), the goods have to be returned
back our base/warehouse at your own cost (or directly to manufacturer, whichever
has a lower return-cost). Please contact us if you are unsure or require more
information on returns, guarantees and how they operate.
If you require return of a product due to a fault or manufacturing defect within the first 12 months, you may also complete the Returns procedure given below. You may send back the faulty/defective goods at
your own cost or you may contact us for a quote for collection (only available within Mainland UK).
Upon receipt of the returned goods we will pass the goods on to the appropriate manufacturer who will then inspect the product at their discretion. The manufacturer will repair or replace the faulty part, or may even exchange the entire product when the product is found as FAULTY. A free return delivery
is normally offered for the replacement back to you if the goods are found
faulty. If the cost of replacement
is not cost-effective, we shall offer you vouchers for the
value of the returned-goods or offer you an alternative with your consent.
PS: In some rare cases when there is shortage of replacement parts, or if further fault investigation is required, there may be a major delay in completing the return. In such cases, we will regularly keep you informed whilst we await a decision from the manufacturer.
In the event where the goods are found non-faulty or if the product does not have a manufacturing-fault (through a fault investigation process), the warranty claim will be voided and goods will be sent back in its current condition. In most cases we may request a minimal shipping charge to cover for the return cost back to you.
Please click here to read through our
Return Terms and Conditions which completes all information regarding our Return Policy and
Conditions.
Returns Procedure:
To return a product you need to obtain a Return Merchandise Authorization (RMA) number. You need to apply for an RMA Request to return any incorrectly supplied/faulty or damaged items. NO returns of any type will be accepted without an RMA number. Please follow the simple procedure given below to apply for an RMA:
1. Login to your account using your email address and password.
2. Once logged in, click on the 'Account' link on the top right hand corner of the page.
3. A list of previous orders will be displayed. Please click on the order to view order details. Click on the 'Need to return this product?' link to submit the RMA request.
4. A RMA request form will be displayed on screen. Please complete the form providing full information regarding the item in the comments box.
You may complete the returns-form even though you may only be returning an
individual component of the product.
5. Submit the form. Upon submission a unique RMA reference number will be issued to you. Please note this number down as you may require it for future correspondence. An email confirmation will also follow with the RMA details.
6. To prevent any confusion, we do not ship out any replacements until the goods have been received back
to our warehouse for returns-processing. However if faulty goods have been
received and replacements are urgent then we may arrange to ship out a replacement
product (if in stock). Please note for such scenarios the customer will be
required to pay the full amount for the replacement goods whilst the faulty
product is on its way to us, and upon receipt of the faulty product a full
refund will be passed for the new amount paid.
7. Your request is sent to our Returns Team who will then reply by e-mail and
inform you of the outcome.
8. PLEASE DO NOT SEND THE GOODS BEFORE AN ACCEPTANCE EMAIL HAS BEEN RECEIVED
(WHICH WILL CONTAIN ADDITIONAL INFORMATION REGARDING YOUR RETURN) TO AVOID
ADDITIONAL CHARGES IN THE EVENT OF REJECTION..
9. Once the return has been accepted please send the goods to the address stated
below or to the manufacturers' address if stated on the acceptance email:
RMA Ref: 'Your RMA reference number'
Returns Dept.
Golfonline.co.uk
Woodfield House
506-508 Honeypot Lane
Harrow
HA7 1JS
U.K.
PS: We strongly advise you to use a recorded or traceable courier service when sending the parcel back to us as we cannot be held responsible for goods that are lost in transit. Please contact us if you require further assistance. |
