Christmas Returns Policy 2026 – Extended Festive Returns

Under our proposed festive extension, eligible purchases made between 24 October and 24 December 2026 can be requested for return until 31 January 2027.

If your applicable standard returns deadline falls later, that later deadline will continue to apply.

Yes. Eligible Christmas gifts may be returned after Christmas Day, provided the request is made within the applicable return period and the items meet our returns conditions.

Yes. Unwanted golf shoes, polo shirts, jackets and other eligible clothing can be returned if they are unused, in new condition and retain their original packaging and tags.

Try footwear indoors on a clean, soft surface. Items worn or used on the golf course are not eligible for an unwanted-item return.

If you need a different size or colour, request a return for a refund and place a new order for the replacement.

We cannot reserve stock while returned goods are in transit, so we recommend ordering the replacement promptly.

Return postage for unwanted items is normally paid by the customer.

For mainland UK addresses, we may provide a returns label, with the quoted amount deducted from your refund.

Larger items or destinations outside standard mainland UK areas may require an individual quote. Alternatively, you can arrange your own tracked return service.

Yes. You can bring eligible online purchases to our Stanmore, London store instead of posting them.

Please request your return through My Account first and bring your order number and approved RMA reference.

Returns are inspected in accordance with our policy. Refunds are processed electronically, not at the store counter.

Yes. The purchaser can arrange a gift return using the normal returns procedure.

Gift recipients can also contact us with the order number. Refunds normally go back to the original payment method. Account credit may be possible with the purchaser's agreement.

Custom-built clubs, engraved equipment and personalised golf balls or accessories are generally excluded from unwanted-item returns.

This does not remove your statutory rights if a product is faulty or incorrectly supplied.

Once your returned item arrives, please allow approximately 3–5 working days for inspection and processing.

Refunds are made in accordance with our Returns Policy, normally to the original payment method.

Festive closures may affect normal processing schedules.

Please email sales@golfonline.co.uk with your order number, details of the problem and photographs where appropriate.

Faulty and incorrectly supplied goods are handled separately from unwanted-item returns, in accordance with your statutory consumer rights.

Our offices and returns department may be closed during parts of Christmas and New Year.

Please allow additional processing time during the holiday period.