Our Returns Procedure

We stock thousands of products, each with its own specifications and warranty, so every return needs a Returns Merchandise Authorisation (RMA) number. Your RMA lets you track your return and tells you exactly where to send it. Occasionally we may ask you to send an item straight to the manufacturer, which can get it back to you sooner.

Before you start

  • Check your item is within the return period: 60 days for new items, 30 days for used, ex-display, second-hand and clearance items, from the first delivery attempt.
  • Unwanted items must be unused, with all tags, packaging and accessories. See our Returns Policy for the full conditions.
  • For a faulty item, include photos or video of the fault when you request the return.
  • Do not send anything until your return has been approved.

How to return an item

1

Sign in to your account

Sign in, select My Account at the top of the screen, then choose Online Returns to create a new request. Or use the button below to go straight there.

START YOUR RETURN

2

Select the order and product

Choose the order containing the item you want to return. You can use the quick search and filters to find an order or product.

3

Complete the returns form

You will see every item from that order. Fill in the details for each item you want to return, including the reason and, for faults, a clear description and photos, then select Next.

4

Wait for approval, then send or bring it back

Our returns team will review your request and mark each item as approved or declined. We will email you with the outcome and your RMA reference. Once an item is approved, either post it to the address in your email or bring it to our Stanmore store.

Posting your return

Pack the item securely in its original packaging, protecting club heads, shafts and grips. Use a tracked service (insured for valuable items) and keep your proof of postage: we cannot refund parcels lost in transit without it. Unless your item is faulty, return postage is at your cost. We can provide a returns label for £7.00 (UK mainland), deducted from your refund; for other areas, ask us for a quote or arrange your own tracked return.

Unless your approval email gives a different address, label your parcel as follows:

Your RMA reference number
Returns Department
GolfOnline
Woodfield House
506 to 508 Honeypot Lane
Stanmore
Middlesex
HA7 1JS
United Kingdom

Returning from outside the UK? Mark the parcel “Returned goods, for refund/exchange” to avoid import charges.

Need help finding a courier? Call us on +44 (0)20 8951 6080, or ask about our paid collection service at sales@golfonline.co.uk.

Returning to our Stanmore store

You can bring an approved online or phone order to our store at the address above instead of posting it, which saves you the postage.

  • Bring your RMA reference and order number.
  • The item is checked in at the store and inspected by our returns team, on the same terms and timescales as a postal return.
  • Refunds and exchanges are not given at the counter.
Refunds always go to your original payment method, electronically, once inspection is complete. For your security, we never refund in cash or to a different card presented in store.

What happens next

Please allow 3 to 5 working days from when we receive your return for inspection and processing. We will email you once it is complete. Full details of refunds, deductions, faulty items and warranties are in our Returns Policy and Terms and Conditions.