Our Returns Procedure
As we stock 1000's of products, all with varying specifications and warranties, we ask that you obtain a Return Merchandise Authorization (RMA) number. This will help you track the status of your return AND will advise you of where to send the product. In some cases, you may be required to ship the back to the manufacturer (directly), to reduce the number of days you are without your item.
Step 1: Login to your account
Log in to your account by clicking here. At the top of the screen, select 'My Account'. From My Account click on Online Returns to create a new request, or simply click the button below for a direct link.
START YOUR RETURN
Step 2: Select an Order / Product to Return
On the next screen, you must select the order which contains the product you wish to return. You may wish to search or filter an order or a product using our quick search and drop-down filters. Next select an order.
Step 3: Complete the Returns Form
On the next page, you will see all items from the selected order. Please fill in all the required details for each product you wish to return, and click Next.
Step 4: Return Approved and send goods back to us
PS: If you need a hand sourcing a company to ship the product back to us, please call us on +44 (0) 208 951 6080
Once our Returns department has reviewed and processed your request, they will mark each item as either approved or declined. An email will be sent to you regarding your returns status and comments.
If you receive an email stating one or more items have been approved, then you may send the items back to us to the address stated.
We recommend that you use a recorded form of delivery, with the following label format:
'Your RMA reference number'
506-508 Honeypot Lane