Please note: This Returns Policy forms part of our Terms and Conditions.

For detailed information on returns and consumer rights, please refer to the Consumer Rights Act 2015 on the gov.uk website.

60 Day Returns Policy

At GolfOnline, we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please follow our online returns procedure. We offer a 60-day cooling-off period from the date of the first delivery attempt for all non-customised items purchased on or after 25th June 2020.

Return Terms Summary

If you are unhappy with your purchase, you can request a refund within our 60-day cooling-off period.

• You have 60 days from the first attempted delivery date to return any new, unwanted items.
• Items must remain in good condition while in your possession.
• Items must be returned in their original and new condition for restocking.
• Original packaging should be retained, with seals unbroken and undamaged.
• Items should be securely packaged to prevent damage during transit.
• Note: We do not offer a free returns service due to rising delivery and return costs. Returns must be made at your own expense, in line with our online returns procedure.

Sizing, Fit & Product Use Guidance

All size charts, fitting guides, and measurements are provided by the product manufacturers. While we present this information as accurately as possible, fit and comfort can vary depending on personal anatomy, footwear preferences, and brand-specific sizing.

We recommend trying shoes, clothing, and accessories indoors on clean, soft surfaces before use. If unsure about sizing or fit, please avoid using the item outdoors or removing tags. Once an item is worn, used, or shows signs of wear, it is no longer eligible for return unless covered under our faulty or warranty procedures as per the manufacturer’s terms.

For example, footwear worn for an extended period (e.g., during a round of golf) and returned due to discomfort or bruising cannot be refunded. Such items may only be eligible for replacement or inspection under the brand’s warranty process if a genuine fault is suspected.

For guidance before use, please contact us at sales@golfonline.co.uk.

Return Postage Costs

If returning an unsuitable item, the return postage cost is your responsibility. If the item is faulty or damaged within the first 60 days, we will cover the return postage once the warranty / claim has been approved.

Goods you Wish to Exchange

If you ordered the wrong size or prefer a different colour, please return the original item for a refund within the 60-day period and place a new order for the replacement. This avoids stock shortages and delays.

We do not reserve or hold items for exchanges during transit. To ensure availability, we recommend placing your new order promptly.

Goods Excluded from Returns

The following items cannot be returned:

• CDs and books
• Customised items or items with added logos
• Base layers, undergarments, and socks
• Single items from multi-packs
• Soiled or unhygienic items
• Second-hand or ex-display products
• Digital products (e.g., coaching plans)

Conditions of Returns

Items must be returned in their original packaging, with tags intact, and in pristine condition. All returns must include a unique RMA reference number provided upon approval of your return request. We will advise on the correct return method as courier guidelines can vary.

Cost of Returns

For clarity – we do not offer free returns. You are responsible for all eligible return costs due to increased courier charges.

Collections

If you cannot return an item yourself, we may be able to arrange a collection for a fee, dependent on the item’s size, weight, and your location. Please contact us at sales@golfonline.co.uk for more information.

Goods Returned from Outside the UK

Items returned from outside the EU may incur customs charges upon re-entry to the UK unless clearly marked as a return for refund or exchange.

Returns on Faulty Goods

Items bought from our physical store should be returned to that store unless otherwise agreed. If an item is faulty on arrival or within 185 days, please contact us immediately. All faulty item returns are processed in line with the Consumer Rights Act 2015. Please see the Warranty Terms below for details on repairs, replacements, and credits.

Processing a Refund

Refunds are issued via the original payment method. Shipping costs and payment surcharges (e.g., PayPal or Amex fees) are non-refundable. Refund amounts are adjusted for any discounts or surcharges applied to the order.

Returning Items Included in Promotions

When returning items received with a complimentary gift or as part of a multi-buy promotion, specific conditions apply. Please read our full guidance for such returns.

Warranty Terms

We are committed to providing products of the highest quality. Our warranty terms are designed to give you clarity and peace of mind.

All products sold by GolfOnline come with a 'Return to Base' warranty. After the initial 185 days from delivery, warranty returns are at your own expense. We recommend a tracked and insured service.

Warranty coverage varies by product and is determined by the manufacturer. Details are available on the manufacturer’s website, within our product description, or provided with the product upon delivery. We recommend reviewing these before making a claim.

Products exchanged, swapped, or purchased using an e-voucher issued as part of a return carry a warranty for the remaining balance of the original 12-month period, calculated from the first purchase date.

We do not offer extended warranties beyond the standard 12-month period. Some manufacturers do offer extended coverage directly. To benefit, register your product with the manufacturer after purchase to ensure coverage is valid.

Registering your product is typically quick and can be done online. It is your responsibility to follow the manufacturer’s process for extended warranty claims.

If you experience difficulties with a manufacturer, our team will help facilitate communication. However, we are not liable for denied claims or cases where a manufacturer ceases trading.

For any queries or further clarification, please contact us at sales@golfonline.co.uk.