Frequently asked questions

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How to place an order online?

Ordering online is a breeze at GolfOnline.

New customers

If you haven"t completed an online transaction with us, it"s quick and easy to create an account. Begin by clicking on "Login / Register" at the top of each page a pop up window will open with an account "sign in" page. Once there, click the link that says "New Customers Register here." Next you"ll go to the account registration page where you"ll be prompted to enter some relevant information to create your account. Once completed, our website will recognize your registered email address. For future transactions, all you have to do is enter your registered password.

Returning Customers

If you are an established GolfOnline customer who has made an online purchase, all you will need to sign in is your email address and password. Once your order is completed you will receive an order confirmation number email. We recommend that you keep these for your records until you receive your order.


How to cancel your order?

Once you have placed your order, there could be various reasons to cancel your purchase. In such cases, immediately contact us by email or phone. Keep your order reference number handy so that one of our customer service agents can determine the status of your order and advise on cancelling it. We will not be able to process a cancellation request if the order is already despatched from our premises for delivery.


How to make changes in an order?

If you wish to make changes in an order you placed earlier with us, simply contact us by email or phone with your order reference number. Golfonline customer service agents willl be happy to assist you with any changes you want to make on your open order. We will not be able to process a cancellation request if the order is already despatched from our premises for delivery.


How to select the right delivery method?

Selecting the right delivery method is as important as choosing the right product you wish to buy. GolfOnline uses the national postal service (Royal Mail) and a range of third party couriers like Interlink, DHL, GeoPost, DPD, Parcelforce, etc, to deliver products to your home or work address. Simply go through the shipping information page to select the right shipping option and to make your delivery on time.


How to track an order?

You can track the status of your order online by visiting our Track Your Order page, keep the order/tracking reference number handy which is being sent to you in an email by us.


How to return products?

To return any unwanted purchase, simply follow the returns procedure on our website.


How to pay for the purchase?

We accept these payments

As a global online shopping website we accept majority mode of payments. To ensure you may shop with confidence, we accept PAYPAL, GOOGLE CHECKOUT, VISA, Visa Electron, MASTERCARD, AMEX (4% Charge), Delta, Maestro, Solo and in some special cases we also accept Bank Transfers.


How to get the VAT exemption?

If you live in VAT exempted areas, your VAT is automatically removed at the Checkout.


How to earn GolfOnline points while you shop?

The GolfOnline loyalty points programme has been running since 2008, and since then we"ve given away tens of thousands of pounds of free products. You can earn GolfOnline points in three simple ways
1) Earn points buying our products
2) Earn points for your referrals
3) Earn points reviewing our products

...and, now you can earn even more with Bonus Points offers! Please visit Points Programme for more informations.


How to redeem points?

Please visit Points Programme for informations about reddeming points on your purchase.


How to redeem vouchers/coupons?

If you receive a Gift Voucher/Coupon by email, it will contain details of who sent you the Gift Voucher/Coupon, along with possibly a short message from them. The email will also contain the Gift Voucher/Coupon Number. It is a good idea to print out this email for future reference. You can now redeem the Gift Voucher/Coupon in two ways.

1) By clicking on the link contained within the email, which will take you to the store"s Redeem Voucher/Coupon page. You will then be requested to log into your GolfOnline account, after which the Gift Voucher/Coupon will be validated, and the value will be credited to your Gift Voucher Account. You can then spend the Gift Voucher with a year.

2) During the checkout process, on the same page that you select a payment method, there will be a box to enter your redemption code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store


How to book an appointment for custom fitting?

Please contact us by email or phone to book a custom fitting session at any of our flagship store.


How to become GolfOnline member?

Becoming GolfOnline member will give you access to unlimited golf product offers, videos, tips, latest news, promotions, etc. So hurry and begin by clicking on "Login / Register" at the top of each page. This will take you to the account "sign in" page. Once there, click the "New Customers Register here" link. Next you"ll go to the Account Registration page where you"ll be prompted to enter some relevant information to create your account. Once completed, our website will recognize your registered email address. For future transactions, all you"ll have to do is enter your registered password.


How to locate GolfOnline retail store (GolfInstore)?

If you prefer purchasing golf equipment from a physical retail store then why not visit GolfInStore? Visit our contact us page for more details about our stores, including our flagship store in Stanmore, North West London.


How to avail GolfOnline offers and promotions?

GolfOnline run promotions, offers and competitions all year long. Sign up to our weekly newsletter to recieve the latest from the world of golf. Follow us on our social networking sites as Facebook and Twitter for amazing offers.


Custom Charges, Duties, Taxes in your country?

There are no import/export duties on goods shipped within the European Union. Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. As such, we will not comply with requests to do so.

For details of Customs charges please consult your own Customs authorities for the latest rates in your country. Additional charges for customs clearance must be borne by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

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