Frequently asked questions

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How to place an order online?

Ordering online is a breeze at GolfOnline.

New customers

If you haven’t completed an online transaction with us, it’s quick and easy to create an account. Begin by clicking on "Account" located at the top of each page. A pop up window will then open with an account "sign in" page. Once there, click the link that says "New Customers Create an Account." Next you’ll go to the account registration page where you’ll be prompted to enter some relevant information to create your account. Once completed, our website will recognise your registered email address. For future transactions, all you have to do is enter your registered password.

Returning Customers

If you are an established GolfOnline customer who has made an online purchase with us before, all you have to do is sign in using your email address and password. Once your order is completed you will receive an order confirmation number via email. We recommend that you keep this for your records until you receive your order.


How to cancel your order?

If for some reason you need to cancel your order please contact us immediately by email or phone. Keep your order reference number handy so that one of our customer service agents can determine the status of your order and advise on cancelling it. Unfortunately, we will not be able to process a cancellation request if the order is already dispatched from our warehouse.


How to make changes in an order?

If you wish to make changes to an order you have already placed with us, simply contact us by email or phone with your order reference number. One of the GolfOnline customer service team will be happy to assist you with any changes you want to make on your open order. Please note we will not be able to process a cancellation request if the order has already been dispatched from our warehouse.


How to select the right delivery method?

Selecting the right delivery method can be as important as choosing the right product to buy. GolfOnline uses the national postal service (Royal Mail) and a range of third party couriers such as Interlink, DHL, GeoPost, DPD and Parcelforce to deliver products to your preferred address. Simply go through the shipping information page and select the right shipping option to ensure your delivery gets to you on time.


How to track an order?

You can track the status of your order online by visiting our Track Your Order page and selecting the correct courier. Please keep the order confirmation/tracking reference number we have emailed to you handy. Without this you will be unable to track your parcel.


How to return products?

To return any unwanted purchase, simply follow the returns procedure on our website.


How to pay for the purchase?

We accept these payments

As a global online shopping website we accept a variety of major payment methods. To ensure you continue shopping with the utmost confidence, we accept PAYPAL, GOOGLE CHECKOUT, VISA, Visa Electron, MASTERCARD, AMEX (4% Charge), Delta, Maestro, Solo and in some special cases we also accept Bank Transfers.


How to get the VAT exemption?

If you live in VAT exempted areas, your VAT is automatically removed at the Checkout.


How to become GolfOnline member?

Becoming a GolfOnline member is easy and will give you access to our exclusive product offers, promotions, videos, tips, and the latest golf news. To sign up simply click on the "Account" tab located at the top of each page. This will take you to the account page where you can log in or “Create a New Account.” Next you’ll be directed to the Account Registration page where you’ll be prompted to enter some relevant information to create your account. Once completed, our website will recognise your registered email address. For future transactions, all you have to do is enter your registered password.


How to earn GolfOnline points while you shop?

The GolfOnline loyalty points programme has been running since 2008, and since then we’ve given away tens of thousands of pounds of free products. You can earn GolfOnline points in four simple ways:

1) Earn points when you register your GolfOnline account
2) Earn points buying our products
3) Earn points for your referrals
4) Earn points reviewing our products

...and, now you can earn even more with Bonus Points offers! Please visit Points Programme for more information.


How to redeem points?

Please visit Points Programme for informations about reddeming points on your purchase.


How to redeem vouchers/coupons?

If you receive a Gift Voucher/Coupon by email, it will contain details of who sent you the Gift Voucher/Coupon and possibly a short message from them. The email will also contain the Gift Voucher/Coupon Number. It is a good idea to print out this email for future reference. You can now redeem the Gift Voucher/Coupon in two ways.

1) By clicking on the link contained within the email, which will take you to the store’s “Redeem Voucher/Coupon page”. You will then be requested to log into your GolfOnline account, after which the Gift Voucher/Coupon will be validated and the value will be credited to your Gift Voucher Account. You can then spend the Gift Voucher within a year.

2) During the checkout process, on the same page that you select a payment method, there will be a box to enter your redemption code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store within a year.


How to book an appointment for custom fitting?

Please contact us by email or phone to book a custom fitting session at any of our flagship store.


How to locate GolfOnline retail store (GolfInstore)?

If you prefer purchasing golf equipment from a physical retail store then why not visit GolfInStore? Visit our contact us page for more details about our stores, including our flagship stop in Stanmore, North West London.


How to avail GolfOnline offers and promotions?

GolfOnline run promotions, offers and competitions all year long. Sign up to our weekly newsletter to recieve the latest from the world of golf. Plus be sure to follow us on Facebook and Twitter for more amazing offers.


Custom Charges, Duties, Taxes in your country?

There are no import/export duties on goods shipped within the European Union. Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union. These shipments may be subject to import duties and taxes. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. As such, we will not comply with requests to do so.

For details of Customs charges please consult your own Customs authorities for the latest rates in your country. Additional charges for customs clearance must be borne by you. Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

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