3. Delivery
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3.1
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Please note that delivery times stated are accurate, and not guaranteed. This is because GolfOnline use the national postal service (Royal Mail) and a range of third party couriers like Interlink, DHL, GeoPost, DPD, Parcelforce etc to deliver products to your home or work. As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally you. Previous examples include extreme weather conditions, or staff strikes or parcel sorting error at depot or when the doors are not answered within a reasonable time etc. We work closely with all of our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers. In all cases we cannot be held responsible or liable for any delays in delivery. Where an express shipping charge was paid at time of ordering and the delivery has failed to arrive within the promised time, we will of course review case and decide to refund this shipping amount paid on a case by case basis.
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3.2
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Delivery charges and estimated timescales are specified in Shipping section, and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors affecting us or the third-party couriers we use. GolfOnline shall be under no liability for any delay, or failure, to deliver the products within estimated timescales.
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3.3
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Once a tracking number has been emailed to you (a copy is also available online in your account section), it is your responsibility to monitor and track the status of your parcel. If you notice any problems, for example - Address Not Found, Failed Delivery, Recipient Absent, etc, then please contact us immediately so we can assist with the resolution. Failed-delivery parcels are normally held at a local depot for a maximum of five days before returning back to us. It is therefore your responsibility to contact us in good time to advise us of this situation in order to stop any return. We take no responsibility for parcels returned to us after successive delivery attempts and any return charges will be passed to you.
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3.4
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If the package has not been accepted, or rejected outside the valid reasons stated in 3.3, during delivery, the respective courier will make a return charge to Golfonline. This charge will be required to be paid before processing a re-delivery, or will be retained if order has been cancelled.
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3.5
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In the event where deliveries have failed due to incorrect address specified or if no one is available to accept delivery at time when courier attempts to deliver goods, the courier will hold the goods at their depot for a small period of time (anytime between 3-5 days). If a card has been left by the courier requesting you to contact them, you are requested to contact them to arrange a re-delivery at same address at a suitable time. Failure to do so quickly (normally within 2 working days) may cause the parcel to be returned back to us. Although every effort is made to ensure goods are delivered to you in good time and at address specified, certain circumstances may fail deliveries (for e.g. unable to find address or no one to accept parcel etc). In order to solve such problems during delivery or if you wish to advise us of change of delivery address after goods have been shipped, you are requested to contact us on first occasion. Normally a charge is incurred for amendments of delivery addresses, which can be accepted by yourself or you may simply arrange to collect the goods from the courier depot where possible without any charges. Failure to do so or if you advise a change of address directly with the courier without notifying us will incur an additional charge which will be passed on to you unless we have already authorised this change with the courier.
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3.6
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Upon delivery it is your responsibility to check package and its contents thoroughly. If you notice any signs of security tape damage, theft or attempt for theft, damage of goods or any unacceptable condition of package and its contents you are requested not to accept the package. If you are willing to accept the package then you are requested to sign on the delivery note what you have noticed for e.g. Goods Damaged or Theft Attempt etc. Please note: failure to comply with these terms will prevent you making any claims against the above conditions and credit will not be issued.
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3.7
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Risk of loss and damage to products is passed on to you on the date when the products are delivered, or on the date of first attempted delivery by our delivery agents. Please note that in cases where there has been lack of cooperation after our first delivery attempt to collect from a local depot or neighbour or failure to arrange a redelivery, GolfOnline will block accounts and put additional security measures to prevent further risk of this nature.
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3.8
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GolfOnline reserves the right to withdraw delivery to you for whatever reason. There could be a number of reasons for example : failure to deliver by courier on multiple attempts, customer unwilling to compromise or is unreasonable in his/her demands, or failure to work with us in a professional and fair manner to resolve failures etc. In such cases we will call the parcel back to our depot and a courier will return it back to us. A full refund will be issued, but only once the goods have been returned back to us or 28 days from the date of withdrawal whichever is sooner, or when the goods have been confirmed to be lost or stolen by the delivery agent. Please note: In order to protect our customers, wider community, partners and other third-party service providers we reserve the right to immediately terminate: trading, stop , cancel any existing and/or pending orders, and/or put any additional measures to prevent our services being offered in future to those individuals who are in breach of this contract.
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3.9 |
When goods are requested to be left outside (or during the COVID-19 contact-free delivery), any loss, damage or theft of the goods are passed on to you. This means that GolfOnline will under no circumstance accept any claims for loss, theft or damage once goods are delivered. It remains your responsibility to provide us with a secured delivery address or premise in order to avoid such cases. We will of course pass on any such reported cases back to the courier and will advise you if they can provide any evidence of delivery, or if there is any appetite for them to accept a claim in very special cases. |