Our Terms and Conditions

1. General

1.1

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
 

1.2

If you are purchasing on behalf of a business, you confirm that you have authority to bind said business on whose behalf you act, in using this website.
 

2. Order process

2.1

Please see How To Shop section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
 

2.2

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email, letting you know that your order had been received, stock is being re-checked and that we intend to process a payment from you. Please note that this email is not an order confirmation or order acceptance from GolfOnline.
 

2.3

Acceptance of your order, and the completion of the contract between you and us, will take place on dispatch of the products ordered from us to you, unless we have notified you that we do not accept your order, or you have cancelled it (please refer to  our Guarantees and Returns Policy).

Please note: To avoid any doubt a full payment is required ahead of dispatch and collection of any goods. This is to enable us to start processing your order, for example - stock allocation, card validity and security checks, picking and packing your order, and finally make it available for collection. 

2.4

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact Us.
 

3. Delivery

3.1

Please note that delivery times stated are accurate, and not guaranteed. This is because GolfOnline use the national postal service (Royal Mail) and a range of third party couriers like Interlink, DHL, GeoPost, DPD, Parcelforce etc to deliver products to your home or work. As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally you. Previous examples include extreme weather conditions, or staff strikes or parcel sorting error at depot or when the doors are not answered within a reasonable time etc. We work closely with all of our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers. In all cases we cannot be held responsible or liable for any delays in delivery. Where an express shipping charge was paid at time of ordering and the delivery has failed to arrive within the promised time, we will of course review case and decide to refund this shipping amount paid on a case by case basis.

3.2

Delivery charges and estimated timescales are specified in Shipping section, and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors affecting us or the third-party couriers we use.  GolfOnline shall be under no liability for any delay, or failure, to deliver the products within estimated timescales.   

3.3

Once a tracking number has been emailed to you (a copy is also available online in your account section), it is your responsibility to monitor and track the status of your parcel. If you notice any problems, for example - Address Not Found, Failed Delivery, Recipient Absent, etc, then please contact us immediately so we can assist with the resolution. Failed-delivery parcels are normally held at a local depot for a maximum of five days before returning back to us. It is therefore your responsibility to contact us in good time to advise us of this situation in order to stop any return. We take no responsibility for parcels returned to us after successive delivery attempts and any return charges will be passed to you.

3.4

If the package has not been accepted, or rejected outside the valid reasons stated in 3.3, during delivery, the respective courier will make a return charge to Golfonline. This charge will be required to be paid before processing a re-delivery, or will be retained if order has been cancelled.

3.5

In the event where deliveries have failed due to incorrect address specified or if no one is available to accept delivery at time when courier attempts to deliver goods, the courier will hold the goods at their depot for a small period of time (anytime between 3-5 days). If a card has been left by the courier requesting you to contact them, you are requested to contact them to arrange a re-delivery at same address at a suitable time. Failure to do so quickly (normally within 2 working days) may cause the parcel to be returned back to us. Although every effort is made to ensure goods are delivered to you in good time and at address specified, certain circumstances may fail deliveries (for e.g. unable to find address or no one to accept parcel etc). In order to solve such problems during delivery or if you wish to advise us of change of delivery address after goods have been shipped, you are requested to contact us on first occasion. Normally a charge is incurred for amendments of delivery addresses, which can be accepted by yourself or you may simply arrange to collect the goods from the courier depot where possible without any charges. Failure to do so or if you advise a change of address directly with the courier without notifying us will incur an additional charge which will be passed on to you unless we have already authorised this change with the courier.

3.6

Upon delivery it is your responsibility to check package and its contents thoroughly. If you notice any signs of security tape damage, theft or attempt for theft, damage of goods or any unacceptable condition of package and its contents you are requested not to accept the package. If you are willing to accept the package then you are requested to sign on the delivery note what you have noticed for e.g. Goods Damaged or Theft Attempt etc. Please note: failure to comply with these terms will prevent you making any claims against the above conditions and credit will not be issued.

3.7

Risk of loss and damage to products is passed on to you on the date when the products are delivered, or on the date of first attempted delivery by our delivery agents. Please note that in cases where there has been lack of cooperation after our first delivery attempt to collect from a local depot or neighbour or failure to arrange a redelivery, GolfOnline will block accounts and put additional security measures to prevent further risk of this nature. 

3.8

GolfOnline reserves the right to withdraw delivery to you for whatever reason. There could be a number of reasons for example : failure to deliver by courier on multiple attempts, customer unwilling to compromise or is unreasonable in his/her demands, or failure to work with us in a professional and fair manner to resolve failures etc.  In such cases we will call the parcel back to our depot and a courier will return it back to us. A full refund will be issued, but only once the goods have been returned back to us or 28 days from the date of withdrawal whichever is sooner, or when the goods have been confirmed to be lost or stolen by the delivery agent. Please note: In order to protect our customers, wider community, partners and other third-party service providers we reserve the right to immediately terminate: trading, stop , cancel any existing and/or pending orders, and/or put any additional measures to prevent our services being offered in future to those individuals who are in breach of this contract.

4. Payment

4.1

Prior to taking payment from your card, we implement a card and stock verification process, to ensure that the request for goods is genuine and that we have confirmed stock availability. All goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods and if no goods have been already dispatched. Refund of payment does not apply to personalised, custom-made or custom fitted goods.

4.2

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. 

4.3

Payment can be made by any method specified in Payment Methods. For information about secure on-line ordering see Privacy 

4.4

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.  For further details, including Express delivery charges, see Shipping. 

4.5

Please note the VAT rate shown is local to the United Kingdom. This rate (and the final price you pay) may change if your order is being shipped to another country, as we may be obliged to charge VAT at the local rate in your country of destination.
As per local Customs and Excise regulations, any delivery to EU countries whereby we have passed the VAT threshold limit the order will be subject to the standard local VAT rate of that country. The final cost of your order will be altered to reflect this.

5. Returns, Cancellations and Substitutions

Our Returns policy is located here: https://www.golfonline.co.uk/help/returns-information and are an extension to these Terms and Conditions

5.1

We offer a 30 day money back guarantee, please refer to Guarantees and Returns Policy. Some products are excluded from the 30 Day Money Back Guarantee. These would normally include personalised products and more information in the Distance Selling Regulations Section. In addition, all Golfonline products are guaranteed against manufacturing defects for a maximum of 12 months. Your statutory rights are unaffected.  We do not offer extended warranties on products that we sell. However some manufacturers may give you an opportunity to extend warranty on their products by way of registration with them. In such cases GolfOnline are not responsible to manage or handle claims after the initial 12 month warranty. You will have to sign-up and make claims directly with the manufacturer in these instances.

5.2

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 30 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Guarantees and Returns Policy page for further details). Please note any courier charges will be retained where the fault has not been or resulted from Golfonline.

5.3

All sizes and measurements are approximate.  We strive to describe dimensions as accurately as possible, but fit variances can occur from person to person.

5.4

Please note that faulty or defective items highlighted to us after the 30 Day Money Back Guarantee time will not be eligible for a refund. Golfonline will replace or exchange all faulty products in accordance with the manufacturers warranty.  If the identical size or model is no longer available then we will exchange for an equivalent make/model or offer you credit vouchers which can be used to purchase products from our website. See section 5.7 for information on how guarantees work on returned products. 

5.5

If you receive goods that you feel are not as stated, do not satisfy your requirements, or are not up to your standards (for example, superficial marks on packaging or product, dust etc) we are happy to offer a refund on the value of the goods.  To claim this you must advise us of this within 30 days of delivery, and ensure we receive your goods back in the original condition they arrived in.  Please note that all delivery costs already incurred will be retained before passing refund. Please note that we offer a discounted shipping rate structure to offer you great value, and in order to continue doing so, we are unable to pass you a full refund, as the actual shipping cost will be retained before passing refund. 

5.6

Although every effort is made in checking all goods before dispatch, on some very rare occasions we may mistakenly ship an incorrect product, or one with a fault we did not catch due to the level of packaging that comes with new products.  If this has happened to you, we apologise in advance and request your co-operation in helping us resolve this.

Once an incorrect or faulty delivery has been received it is your responsibility to complete the online returns procedure (after which further instructions will be emailed back) or to advise us of this within 7 working days after delivery. Once a return-request has been accepted, you are requested to send goods back to us (via your local post-office or courier or whichever more cost-effective). The return-shipping cost incurred to you will be settled in the form of a refund or credit vouchers only for the value of the shipping amount that you paid at time of ordering (as similarly operated when returned in-store). If the cost of sending goods back to us is reasonably high, then we request that you to contact us so that we may offer our resources in getting the product back to us in a cost effective manor. In some circumstances we may arrange a collection from your address, once a collection charge has been accepted by yourself (available only within mainland U.K.). We will do our level best to compensate you for your costs in form of goods or gift vouchers, however we regret to advise you that we are unable to compensate you fully where the cost of return is not viable.

5.7

Although we stock the best quality products, sometimes faults may be discovered after purchase. Golfonline offer a guarantee against manufacturer faults for a maximum of 1 year from the date of first delivery. Faulty products are required to be sent back for fault examination. If a genuine manufacturer fault is established, we will send the replacement that may be either repaired or exchanged to the SAME DELIVERY ADDRESS (on some cases we may be able to deliver to an alternative address as long as the return shipping cost is the same, or we can provide you a quote for the shipping cost to an alternative address if required). If an identical replacement is not available, we will offer an alternative product of similar value. However if for any reason you are not happy to take the replacement, we will offer you Evoucher that may be used to purchase goods from our website. To avoid doubt, all products exchanged, swapped, or purchased with Evoucher (only applies to vouchers issued from a return), will be guaranteed for only the balance of the initial 12 month period.

On nearly all occasions we will try and resolve all fault claims to favour our customers' requests and best interest within reason. However on those occasions when we are faced with hostility, or lack of cooperation with our team, or any other situations that are not mentioned then our returns policy will be followed in line with the UK Governments Returns guidelines stated here: https://www.gov.uk/accepting-returns-and-giving-refunds

5.8

All electric trolleys purchased from our website are covered by warranty only within the United Kingdom. Therefore if these products experience any defects or problems during operation whilst outside the United Kingdom, they will have to be sent back to us at your own cost where we will assess the problem and arrange for it to be fixed or replaced within the warranty period. A reshipping cost will be required for items to be shipped back out to you, which will be agreed prior dispatch.

5.9

Most manufacturers will void the product warranty if it has been altered in any way. For example if the shaft of the club has been altered, or if the product has been altered without our consent. Due to the high technical nature of golf clubs, most manufacturers will only cover you against manufacturer defects if they have been customised by the manufacturer or through Golfonline. In our experience, we have found that use of unauthorised fitting centres or inexperienced club-fitters could result in a poor quality product, and therefore more likely to attain a defect.

6. Liability and Indemnity

6.1

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited, or excluded under applicable law. 

6.2

Subject to Section 6.1 above, GolfOnline will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website GolfOnline will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and GolfOnline accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3

Subject to Section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

6.4

Subject to Section 6.1 above, GolfOnline will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

• loss due to currency exchange-rate fluctuations (we take payment in British Sterling Pounds GBP and currency exchange rates fluctuate constantly in which case we cannot be held liable for loss of value in foreign currency during payment authorisations and refunds as value will remain the same in GBP Sterling Pounds ); or

• loss of goodwill or reputation; or

• special or indirect losses

suffered or incurred by that party arising out of, or in connection with, the provisions of any matter under these terms and conditions. 

6.5

Notwithstanding the above, subject to Section 6.1 GolfOnline's' aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

6.6

This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

6.7

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 

7. Miscellaneous Provisions

7.1

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

7.2

We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance. 

7.3

GolfOnline shall be under no liability for any delay or failure to deliver products, or otherwise perform any obligation as specified in these terms and conditions, if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. 

7.4

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practises of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. 

7.5

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by GolfOnline.

7.6

GolfOnline reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party. 

7.7

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected. 

7.8

These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) a person who is a permitted successor or assignees under Section 7.7 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
b) No consent from the persons referred to in Section 7.8 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

7.9

No delay or failure by GolfOnline to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of GolfOnline.

7.10

These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and GolfOnline relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and GolfOnline for your use of this website

8. Competition Rules & Terms

8.1

All competitions hosted on the golfonline.co.uk website are sponsored by us or our suppliers, therefore our decision is final. Many of our competitions are supplier driven and therefore dispatch dates may vary due to availability. There is no entry fee and no purchase necessary to enter any competition otherwise mentioned on the competition page.
 

8.2

GolfOnline reserves the right to withdraw from any ongoing competitions or amend them by giving no or any prior notice.
 

8.3

All competitions are based on ONE entry per person only. Competitions are open to worldwide customers aged 18 years and over, except employees of GolfOnline and their close relatives and anyone otherwise connected with the organisation or judging of the competition. Competition winners from outside the UK & Ireland will be charged carriage due to logistical issues. We are unable to offer free of charge shipping service for any item shipped to the following regions: Channel Islands, Scottish Isles, Isle of Man, BFPO, Europe and the Rest of the World.

Please note: All items shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.

8.4

On completing the competition entry form you as a participant will opt in for our email newsletters and you will be entered into the prize draw automatically.
 

8.5

The winner will be drawn on the date specified in the T&C's on the relevant competition page. Please note that GolfOnline reserves the right to change this date without any notice.  

In case of a multiple winner scenario we will then do another random draw to select the second winner. 
 

8.6

The prizes cannot be exchanged for any other alternative or cash. All winners will be informed via email and therefore we suggest you remain opted in until the end of the competition. Every winner announced has 7 working days to respond to us, otherwise we are bound to redraw a new winner. As the winner(s) you agree to the use of your name and disclosure of county/country of residence and will co-operate with any other reasonable requests relating to any post-winning publicity.
 

8.7

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England only.
 

9. Brexit Terms

9.1

The United Kingdom (UK) left the European Union’s (EU) single market on 1 January 2021. The Trade and Cooperation Agreement (TCA) was agreed on 24 December but many detailed aspects of Brexit remain unclear. However, from that date, the UK becomes as far as the EU is concerned a ‘third country’.  This means we as a company selling to our EU customers have to make certain changes to become compliant with the new regulations. This section of our website will be updated as frequently as possible to provide as clear information as possible to our EU customers so that you can understand the changes to the new way of providing goods and services here from the UK to EU.

9.2

We no longer charge UK VAT on our goods when the delivery destination is set outside of UK. This means all prices will automatically remove UK VAT and be quoted in NET amount. However on the basket page you will notice some changes and our systems have been adapted to offer services such as DAP (delivery at place) or DDP (Delivery duty paid). By default all our services outside the UK will be presented to you in a DELIVERY AT PLACE (DAP) pricing - which excludes all duties, taxes and custom-clearing costs. This means that all these costs will have to be paid by you (the importer).

'Delivered at Place' (DAP) Service - We have now opened our store to enable shipping to EU again. At present we are offering a delivery service which is stated as 'Delivered at Place' (DAP) - where only the net price and delivery costs would be shown, and the customer would be liable to pay the VAT, customs duty and clearing. This would typically be collected by the courier and goods would be withheld until payment is received. 

Delivered Duty Paid (DDP) - This service will give you a fixed and final price at checkout for the items that you are ordering or confirmed order. This will include all costs including Customs duty, import VAT and clearing costs. This service is termed as ‘Delivered Duty Paid (DDP). With DDP our courier will handle all the Customs Duties and VAT payments directly to the respective EU member states and you will receive your parcel at your chosen address. We will aim to provide our best possible final costs for the DDP service. Please note in case there are any errors or adjustments required for your order we will be confirming this with you ahead of shipment - so you have a chance to either accept or cancel the order.

Please note as we are not in control of the various different rules, factors, conditions, policies at all destinations outside UK - and hence we are unable to give a guarantee on our quoted final price. On some rare occasions we may require to make adjustments once order has been received and/or packed. This is the time when we can get some details finalised with our courier service providers about the shipping costs and DDP services due to Weight/Dimensions/Commodity Codes and Country of Origin. We will of course do our best to give you the most accurate final cost - which in most cases will be the final. However if there are any changes then we will contact you to let you know about them, and you will have a chance to make changes or even cancel the order if you prefer.

9.3

Brexit Cancellation of orders does no longer work in the same manner as before (i.e. pre 1st Jan 2021) - Once we have dispatched the order on a DAP or DUP service the order cannot be cancelled. If for ANY reason you do not accept to receive the goods or do not pay the local duty/taxes/vat/custom clearing charge etc then the goods will be returned back to us and all cost incurred to us from the courier will be deducted from the refund. This unfortunately we have not control over as our courier partners would have paid this directly to the authorities on your behalf and there is no way we can claim this back. 

9.4

Brexit Returns - When returning unwanted items (excluding faulty items or incorrect items) - you will have to return them at your cost. We will only refund back the costs of the item that you returned inline with our returns policies which will be the original NET amount of the respective item(s). This means we will not refund you ant local costs back to you and will have to bear the cost of any return costs and any cost paid towards VAT and DUTY. This cost is paid to the respective countries Taxation office by the courier and unfortunately it cannot be refunded in any form.