Our Terms and Conditions

The GolfOnline.co.uk website (“GolfOnline”, “we”, “our”, “us”) is operated by Fairway of Course Ltd, registered in England. Using this website means you agree to these Terms & Conditions. Please also review our Privacy and Security page.

1. General

1. 1.1 We may update these Terms at any time. Continued use means acceptance of the latest version, which ensures compliance with current retail and consumer law.
2. 1.2 If purchasing on behalf of a business, you confirm you have authority to bind that business to these Terms.
3. 1.3 You must be 18 years or older to make purchases or enter into legally binding contracts on this website.
4. 1.4 Nothing in these Terms affects your statutory consumer rights.

2. Order Process

1. 2.1 By placing an order, you are offering to purchase products in accordance with these Terms. We will acknowledge receipt automatically, but acceptance of your order — and formation of the contract — occurs only when we dispatch the goods. Until that point, we may decline or amend your order if stock, pricing, or verification issues arise.
2. 2.2 Order acknowledgment emails confirm we have received your order, but they do not guarantee acceptance or availability. Full payment must be authorised before dispatch or collection.
3. 2.3 We may contact you to verify details before shipping, including payment confirmation, address validation, or stock checks. If we are unable to verify within a reasonable period, the order may be cancelled and any pending payment released.
4. 2.4 We recommend printing or saving a copy of these Terms and your order confirmation for your records. Order details are not stored online for direct customer access once fulfilled.
5. 2.5 All products and promotions are offered subject to availability. If an ordered item becomes unavailable after checkout, we will inform you promptly and either offer an alternative or issue a full refund.

3. Delivery

1. 3.1 Delivery times are estimates only; events such as weather or strikes may cause delay. We always ship as promptly as possible.
2. 3.2 Delivery charges and timeframes appear on our Shipping Information page and during checkout.
3. 3.3 Once tracking information is issued, you should monitor delivery and report any issues within seven days of the expected arrival date to enable timely courier claims.
4. 3.4 Refused or undeliverable parcels may incur courier return fees that are deducted from any refund.
5. 3.5 Any change of delivery address after dispatch must be requested through GolfOnline to ensure courier security and prevent misdeliveries. Changes made directly with the courier may attract additional charges.
6. 3.6 Please inspect parcels for visible damage or tampering on receipt. You may refuse delivery or sign “damaged” if packaging is compromised.
7. 3.7 Risk of loss or damage passes to you once delivery is completed to the address, neighbour, or nominated safe place specified on your order.
8. 3.8 We may restrict delivery to certain addresses if repeated delivery issues or security concerns arise.
9. 3.9 If you instruct a “leave safe place” delivery, responsibility transfers to you once the courier leaves the parcel as requested.
10. 3.10 We may use manufacturer boxes where adequate; please add an order note if you prefer outer wrapping to conceal contents.
11. 3.11 High-value orders may require signature, ID verification, or alternative arrangements prior to shipment.
12. 3.12 Proof of Delivery – Photographic and GPS Evidence: Couriers may record timestamped photos, GPS coordinates, or digital confirmations. Where such evidence confirms delivery to your address, mailbox, or nominated safe place, delivery is deemed complete and responsibility passes to you. If a parcel cannot be located despite valid courier proof, it is treated as theft after delivery. You must report the incident to the police and your card provider. GolfOnline will assist by sharing courier evidence and notifying delivery partners to update their internal risk databases. Repeated or high-risk addresses may be restricted to signature-only or collection-point deliveries.

4. Payment

1. 4.1 All goods are subject to stock and security verification before payment capture; unavailable items are refunded automatically.
2. 4.2 If a pricing error is discovered, we will contact you to confirm or cancel the order before dispatch to maintain accuracy and transparency.
3. 4.3 Electronic payments (card, PayPal, Apple Pay, Google Pay, Amazon Pay) may appear as “pending” when an order is placed. We capture payment only when goods are ready to ship. If capture fails, a new payment link will be sent; unpaid orders may be cancelled after reasonable notice.
4. 4.4 Prices include UK VAT unless otherwise stated. International orders may incur local duties, taxes, or clearance fees which are payable by the customer.

5. Returns, Cancellations and Substitutions

Full policy available at Returns Information.

1. 5.1 We offer a 30-day money-back guarantee on unused goods, excluding personalised or custom items. All products include a 12-month manufacturer warranty. UK returns using our Royal Mail label incur a £4.95 deduction unless the item is faulty within 60 days.
2. 5.2 Manufacturers may update specifications; we may supply products of equal or improved quality. If you are not satisfied, you may return the item within 30 days for a refund.
3. 5.3 Size charts and fit guides are provided by manufacturers. Please try apparel or footwear indoors on clean surfaces; used goods can only be returned if proven faulty.
4. 5.4 Faults arising after 30 days follow manufacturer warranty procedures and may require evidence or inspection before authorisation of a repair, exchange or refund.
5. 5.5 Incorrect or faulty deliveries must be reported within seven working days. Use the most cost-effective postal option; reasonable return postage is reimbursed up to the original delivery cost. Please contact us if costs are unusually high so we can assist.
6. 5.6 Replacement items supplied under warranty remain covered only for the balance of the original 12-month period.
7. 5.7 Warranty service for electric trolleys is available within the UK only. Customers abroad must return items to us for assessment; return shipping costs are quoted before dispatch back to you.
8. 5.8 Warranty becomes void if products are modified or altered without approval, such as unauthorised shaft or battery work.
9. 5.9 Manufacturers or GolfOnline may request photos, video, or proof of destruction (for example, cutting a logo panel or shoe tongue) prior to replacement or credit. Items may alternatively be returned for us to complete this process on your behalf.
10. 5.10 Minor packaging marks or light surface dust that do not affect performance are not considered faults and fall under the 30-day money-back guarantee rather than warranty.
11. 5.11 Cancellations are handled under the Consumer Contracts Regulations 2013; please refer to our Returns Information page for guidance.

6. Liability and Indemnity

1. 6.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
2. 6.2 While we aim for accurate information and continuous website availability, we cannot guarantee uninterrupted or error-free operation and accept no responsibility for indirect or consequential losses, including loss of profit, data or goodwill.
3. 6.3 Except as expressly stated, all implied warranties or conditions are excluded to the fullest extent permitted by law.
4. 6.4 Our total liability in any circumstance will not exceed the amount paid or payable for the product(s) concerned.
5. 6.5 We take reasonable precautions to protect customer data but are not liable for unauthorised access unless due to our negligence.

7. Miscellaneous Provisions

1. 7.1 These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
2. 7.2 Products are supplied for domestic use unless specified otherwise; business use may require different insurance or warranties.
3. 7.3 We are not liable for delay or failure caused by events beyond our reasonable control.
4. 7.4 Links to external sites are provided for convenience only. We are not responsible for their content or privacy policies.
5. 7.5 You may not assign your rights or obligations under these Terms without our written consent.
6. 7.6 We may assign or subcontract our obligations as necessary to fulfil services effectively.
7. 7.7 If any provision is found invalid or unenforceable, the remaining Terms remain effective.
8. 7.8 No third party has rights under these Terms except as expressly stated.
9. 7.9 No waiver of rights is valid unless confirmed in writing by an authorised representative.
10. 7.10 These Terms supersede all previous versions and communications.
11. 7.11 We may suspend or close accounts that breach policies or pose risk, including abusive behaviour or fraudulent claims. All valid existing contracts will be honoured.
12. 7.12 In cases of excessive return rates, higher delivery charges may apply. Revised costs will be shown before checkout and may be declined if you do not wish to proceed.

8. Competition Rules

1. 8.1 Competitions are organised by GolfOnline or our supplier partners. No purchase is necessary unless explicitly stated. One entry per person is permitted.
2. 8.2 We reserve the right to amend or withdraw competitions at any time if circumstances beyond our control require it.
3. 8.3 Entrants must be aged 18 years or over. Overseas winners are responsible for paying any carriage, import duties or local taxes on prizes shipped abroad.
4. 8.4 Completing the entry form may subscribe you to our marketing emails solely for the purpose of administering the draw. You can unsubscribe at any time.
5. 8.5 Winners are chosen at random and notified by email. Prizes are non-transferable and non-exchangeable. If a winner does not respond within 7 working days, we reserve the right to select another entrant.
6. 8.6 GolfOnline’s decision regarding competitions is final. English law applies and English courts have jurisdiction.

9. Brexit Terms

1. 9.1 The United Kingdom left the European Union single market on 1 January 2021 under the Trade and Co-operation Agreement. We follow all relevant customs and taxation regulations for EU and international shipments.
2. 9.2 We no longer charge UK VAT for deliveries outside the UK. Prices automatically display net values once the destination is set abroad. At checkout, you may see two options:
   • DAP (Delivered At Place): You pay local VAT, duties and customs clearing fees directly to the courier or tax authority before delivery.
   • DDP (Delivered Duty Paid): The price shown includes estimated duties, import VAT and clearing costs prepaid via our courier. If courier-rated adjustments occur after packing (for example, weight or commodity-code changes), we will contact you for confirmation before shipment.
3. 9.3 Because customs tariffs vary by country and product, small price adjustments may occasionally be required once rated by the courier. We will always notify you before dispatch to confirm or cancel.
4. 9.4 Once dispatched on a DAP or DDP service, the order cannot be cancelled. If you refuse delivery or fail to pay local duties or taxes, the parcel will return to us and all unrecoverable courier and import costs will be deducted from any refund.
5. 9.5 Returns from outside the UK (for unwanted items) are at your own cost. Refunds apply to the item’s net value only. Duties, taxes or clearance fees already paid to the destination authority are non-refundable.
6. 9.6 For a simplified summary of EU deliveries, duties and returns, please see our Shipping page.

10. Coupons and Promotional Codes

1. 10.1 Promotional codes apply only to GolfOnline purchases unless otherwise stated.
2. 10.2 Codes cannot be combined with other promotions or used to purchase Gift Vouchers. Only one code may be used per order.
3. 10.3 Discounts apply to qualifying products before shipping costs are added and must be entered at checkout before completing payment.
4. 10.4 Each promotion has a defined validity period and may exclude certain brands or categories as listed in its terms.
5. 10.5 Discount codes have no cash value and are non-transferable.
6. 10.6 Refunds on discounted items reflect the price actually paid after any reductions.
7. 10.7 We may amend, suspend or withdraw promotions without prior notice when necessary to ensure fairness or comply with brand agreements.

11. Gift Vouchers

1. 11.1 Gift Vouchers are issued in GBP and redeemable online or in-store. They cannot be used to purchase additional vouchers.
2. 11.2 Vouchers may be supplied electronically or by post to the address provided. Postal fees apply when purchased alone.
3. 11.3 Vouchers are not exchangeable for cash. When a purchase is less than the voucher value, the balance remains on the same code for future use.
4. 11.4 Vouchers are valid for 12 months from the date of issue. Once redeemed as account credit, any remaining balance is valid for 36 months.
5. 11.5 Returns of goods purchased with a voucher are refunded to the original voucher or account balance, not cash.
6. 11.6 Lost, stolen or damaged vouchers cannot be replaced once redeemed. We recommend loading e-vouchers to your account promptly for security.
7. 11.7 GolfOnline may amend voucher terms when required for operational or regulatory reasons.

12. Loyalty Points Programme (by Invitation)

1. 12.1 The Loyalty Points Programme is by invitation only and non-transferable. Eligibility is determined at GolfOnline’s discretion.
2. 12.2 Points are earned on approved purchases and verified product reviews. Points become available after the return period has passed.
3. 12.3 Points can be redeemed during checkout toward future purchases and are automatically deducted from your balance upon use.
4. 12.4 Reviews must relate solely to the purchased product. GolfOnline reserves the right to edit or remove reviews that do not meet content guidelines.
5. 12.5 Points expire 365 days after the last earning activity. Unused points will be removed automatically.
6. 12.6 Points hold no cash value and cannot be exchanged, sold, or transferred between accounts.
7. 12.7 Points are calculated on the net value of goods after taxes and discounts. Referral bonuses are void if the qualifying order total falls below £100 after returns or adjustments.
8. 12.8 We may suspend or adjust point balances if misuse or fraud is detected.

13. Complaints Procedure

1. 13.1 If you are dissatisfied with any aspect of our service, please contact our Customer Service Team by email at sales@golfonline.co.uk or via our Contact Us page. We aim to respond within 7 working days and resolve all issues as quickly as possible.
2. 13.2 If we cannot resolve your complaint, you may seek free advice from Citizens Advice Bureau or consider Alternative Dispute Resolution (ADR) services.
3. 13.3 Nothing in this section affects your statutory rights.

Last updated: 5 November 2025