Our Terms and Conditions

1. General

1.1

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the bottom) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
 

1.2

If you are purchasing on behalf of a business, you confirm that you have authority to bind said business on whose behalf you act, in using this website.
 

1.3

Age & Capacity: By placing an order you confirm you are at least 18 years old and legally capable of entering into binding contracts.

1.4

Nothing in these terms affects your statutory rights as a consumer.

2. Order process

2.1

Please see How To Shop section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
 

2.2

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email, letting you know that your order had been received, stock is being re-checked and that we intend to process a payment from you. Please note that this email is not an order confirmation or order acceptance from GolfOnline.
 

2.3

Acceptance of your order, and the completion of the contract between you and us, will take place on dispatch of the products ordered from us to you, unless we have notified you that we do not accept your order, or you have cancelled it (please refer to  our Guarantees and Returns Policy).

Please note: To avoid any doubt a full payment is required ahead of dispatch and collection of any goods. This is to enable us to start processing your order, for example - stock allocation, card validity and security checks, picking and packing your order, and finally make it available for collection. 

2.4

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact Us.
 

2.5

We may contact you to verify information or request clarification before dispatch. If we are unable to reach you or verify essential details within a reasonable time, the order may be cancelled and any payment released or refunded.

3. Delivery

3.1

Please note that delivery times stated are estimates and not guaranteed. This is because GolfOnline uses the national postal service (Royal Mail) and a range of third-party couriers like Interlink, DHL, GeoPost, DPD, Parcelforce etc. Factors affecting these companies may occasionally affect us and you (e.g. extreme weather, industrial action, depot errors, no answer at address). We work closely with our delivery partners to minimise impact. In all cases we cannot be held responsible or liable for delays in delivery. Where an express shipping charge was paid and delivery has failed to arrive within the promised time, we will review the case and may refund the express shipping amount on a case-by-case basis.

3.2

Delivery charges and estimated timescales are specified in the Shipping section, and also when you place an order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors affecting us or the third-party couriers we use.  GolfOnline shall be under no liability for any delay, or failure, to deliver the products within estimated timescales.   

3.3

Once a tracking number has been emailed to you (a copy is also available in your account section), it is your responsibility to monitor the status of your parcel. If you notice any problems (e.g. Address Not Found, Failed Delivery, Recipient Absent), please contact us immediately so we can assist with resolution. If your order has failed delivery within seven days of the promised delivery date, please report this immediately. Failure to report a delivery failure within seven days of the expected date limits our ability to raise a loss claim with the courier. We will always support you in liaising with the courier, but we may not be able to recover losses where issues are reported outside this timeframe.

Failed-delivery parcels are usually held at a local depot for a maximum of five days before returning to us. Please contact us in good time to prevent a return. We take no responsibility for parcels returned to us after successive delivery attempts, and all return costs or charges will have to be covered by you.

3.4

If the package has not been accepted, or is rejected outside the valid reasons stated in 3.3, the respective courier may levy a return charge to GolfOnline. This charge will be required to be paid before processing a re-delivery, or will be retained if the order has been cancelled.

3.5

Where delivery fails due to an incorrect address or no one available to accept delivery, the courier will hold the goods at their depot for a short period (typically 3–5 days). If a card has been left, please contact the courier to arrange a re-delivery at the same address at a suitable time. Failure to do so quickly (normally within 2 working days) may cause the parcel to be returned to us. To solve delivery issues or to advise a change of delivery address after goods have shipped, please contact us first. Address amendments usually incur a courier charge. If you arrange changes directly with the courier without notifying us, additional charges may apply which will be passed on to you unless already authorised by us.

3.6

On delivery, please check your package and contents thoroughly. If you notice signs of damage, tampering, or unacceptable condition, you may refuse delivery or sign the delivery note noting the issue (e.g. “Goods Damaged”). Please note: failure to record visible damage at the point of delivery may affect our ability to assist with a claim.

3.7

Risk of loss and damage to products passes to you when the products are delivered to the address (or safe place/recipient) specified in your order. Where further cooperation is not provided after a delivery attempt (e.g. collection from a depot or arranging re-delivery), we may place additional security measures on the account to prevent further risk.

3.8

GolfOnline reserves the right to withdraw delivery to you for whatever reason. Examples include: repeated failed delivery attempts, unreasonable demands, or failure to work with us in a fair manner to resolve issues. In such cases we will arrange a return to our depot. A full refund will be issued once the goods have been returned to us or 28 days from the date of withdrawal (whichever is sooner), or when the goods have been confirmed lost or stolen by the delivery agent. Please note: To protect customers, our community, partners and third-party service providers we may immediately stop or cancel any existing and/or pending orders and/or implement measures to prevent future orders where these terms are breached.

3.9

3.10

3.11

4. Payment

4.1

Prior to taking payment from your card, we implement a card and stock verification process, to ensure that the request for goods is genuine and that we have confirmed stock availability. All goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible. A full refund will be given where you have already paid for the goods and if no goods have been already dispatched. Refund of payment does not apply to personalised, custom-made or custom fitted goods.

4.2

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. 

4.3

Payment can be made by any method specified in Payment Methods. For information about secure online ordering see Privacy. If you are having trouble making a payment please email us. 

Please note:

We cannot hold or reserve goods without a full payment.

All electronic payments (online card, PayPal, ApplePay, GooglePay, AmazonPay etc.) will remain under a 'Pending state' when we receive your order. When the order is ready for processing we will request the bank to release the payment. The amount charged at this stage will be the final amount debited from your payment method, in case there was a change request on the order total. If payment fails at this stage, we will automatically inform you with a new payment request via email. Please complete this payment as soon as possible so we can process or dispatch your order.

If we do not receive this payment within a reasonable time, we will automatically cancel your order to free up all allocated goods. If this happens, you can place a new order or email us to re-instate the original order, provided the goods are still available.      

4.4

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.  For further details, including Express delivery charges, see Shipping. 

4.5

Please note the VAT rate shown is local to the United Kingdom. This rate (and the final price you pay) may change if your order is being shipped to another country, as we may be obliged to charge VAT at the local rate in your country of destination.
As per local Customs and Excise regulations, any delivery to EU countries whereby we have passed the VAT threshold limit, the order will be subject to the standard local VAT rate of that country. The final cost of your order will be altered to reflect this.

5. Returns, Cancellations and Substitutions

Our Returns policy is located here: /help/returns-information and is an extension to these Terms and Conditions

5.1

We offer a 30-day money back guarantee; please refer to Guarantees and Returns Policy. Some products are excluded from the 30-Day Money Back Guarantee (e.g. personalised/custom items). In addition, all GolfOnline products are guaranteed against manufacturing defects for a maximum of 12 months. Your statutory rights are unaffected.  We do not offer extended warranties on products that we sell. However some manufacturers may allow you to extend warranty on their products by registering with them directly. In such cases GolfOnline is not responsible for claims after the initial 12-month warranty.

If you're returning an item because it is unsuitable, the cost of return postage is your responsibility. If the item is found to be faulty or damaged within the first 60 days, we will cover the cost of the return as set out below.

Royal Mail Returns Label (UK): if used, a charge of £4.95 will be deducted from your refund once processed.

5.2

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (see the Guarantees and Returns Policy page for further details). Please note any courier charges will be retained where the fault has not been, or has not resulted from, GolfOnline.

5.3

All size charts, measurements, and fitting advice featured on our website are provided directly by the manufacturer. While we do our best to present this information accurately, individual fit and comfort can vary based on anatomy and personal preference.

We strongly recommend that you try all clothing, shoes, and accessories indoors and on clean surfaces until you are satisfied with the fit and suitability. Once a product has been used, worn outdoors, or shows signs of wear, it is no longer eligible for return unless it qualifies for a warranty or faulty item claim as defined by the manufacturer’s guidelines (see 5.4 and 5.4a).

For example, footwear worn for an extended period (such as during a round of golf) cannot be returned for reasons of discomfort or sizing once used. After use, items can only be addressed under warranty terms where a manufacturer defect is confirmed.

If you require support regarding sizing or product suitability prior to use, our customer service team is available via email at sales@golfonline.co.uk.

5.4

Faulty or defective items highlighted to us after the 30-Day Money Back Guarantee period will not be eligible for a refund. GolfOnline will replace or exchange faulty products in accordance with the manufacturer’s warranty. If the identical size or model is no longer available we will exchange for an equivalent make/model or offer you credit vouchers for use on our website. See section 5.4a for manufacturer inspection/evidence requirements and section 5.7 for how guarantees work on returned products. 

5.4a

Manufacturer Fault Inspections and Evidence Requirements

In most cases, faulty products will need to be inspected and verified by the manufacturer before a replacement, repair, or refund can be issued. We will provide you with the appropriate return address, which may be either our warehouse or a manufacturer’s service centre, in order to speed up the process.

In certain cases, the manufacturer may request photographic or video evidence of the fault. Where such evidence is accepted, you may be asked to render the item unusable and provide proof of destruction before a replacement or credit can be authorised. For example:

• Shoes – cutting out the tongue and providing a photograph as instructed.
• Golf bags – removing a section containing the manufacturer’s logo and providing a photograph.

These measures are designed to prevent duplicate claims and ensure faulty products are removed from circulation.

If you do not wish to carry out these destruction requests yourself, the item must be returned to us at your cost so that we can perform this on your behalf and process the claim accordingly.

By submitting a faulty item claim you agree to cooperate fully with any inspection, evidence, or destruction requirements in order for us to complete the claim with the manufacturer.

5.5

If you receive goods that you feel are not as stated, do not satisfy your requirements, or are not up to your standards (for example, superficial marks on packaging or product, dust etc) we are happy to offer a refund on the value of the goods. To claim your refund you must advise us within 30 days of delivery, and ensure we receive your goods back in the original condition. Please note that all delivery costs already incurred will be retained before passing refund. 

5.6

Although every effort is made in checking all goods before dispatch, on very rare occasions we may mistakenly ship an incorrect product, or one with a fault not detected due to manufacturer packaging levels. If this has happened, we apologise and request your co-operation in resolving it.

Once an incorrect or faulty delivery has been received it is your responsibility to complete the online returns procedure (after which further instructions will be emailed to you) or to advise us of the faulty delivery within 7 working days after delivery. Once a return-request has been accepted, you are requested to send goods back to us (via your local post-office or courier based on the most cost-effective method). The return-shipping cost incurred to you will be settled as a refund or credit vouchers up to the value of the shipping amount you paid at time of ordering (as similarly operated when returned in-store). If the cost of sending goods back to us is unreasonably high, please contact us so that we may offer our resources to get the product back to us in a more cost-effective manner. In some circumstances we may arrange a collection from your address, once a collection charge has been accepted by you (available only within mainland U.K.).

5.7

Although we stock the best quality products, faults may be discovered after purchase. GolfOnline offers a guarantee against manufacturer faults for a maximum of 1 year from the date of first delivery. Faulty products are required to be sent back for fault examination. If a genuine manufacturer fault is established, we will send the replacement (repaired or exchanged) to the SAME DELIVERY ADDRESS (we may deliver to an alternative address if the return shipping cost is the same; otherwise we can provide a quote for any difference). If an identical replacement is not available, we will offer an alternative product of similar value. If you prefer not to take a replacement, we will offer an E-voucher for use on our website. For clarity, products exchanged, swapped, or purchased with an E-voucher (issued from a return) will be guaranteed only for the balance of the initial 12-month period.

We aim to resolve fault claims in the customer’s best interests within reason. Where co-operation is not provided, our returns policy will be followed in line with the UK Government guidance stated here: https://www.gov.uk/accepting-returns-and-giving-refunds

5.8

All electric trolleys purchased from our website are covered by warranty only within the United Kingdom. If these products experience defects whilst outside the United Kingdom, they will need to be sent back to us at your cost for assessment and repair/replacement within the warranty period. A re-shipping cost will be agreed prior to dispatch back to you.

5.9

Most manufacturers will void the product warranty if it has been altered in any way. For example, if the shaft of a club has been altered, or if the product has been modified without our consent. Due to the technical nature of golf clubs, most manufacturers will only cover manufacturer defects if customisation has been performed by the manufacturer or through GolfOnline. Unauthorised fitting centres or inexperienced club-fitters may lead to quality issues and defects.

6. Liability and Indemnity

6.1

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited, or excluded under applicable law. 

6.2

Subject to Section 6.1 above, GolfOnline will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (express or implied, statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. GolfOnline will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3

Subject to Section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

6.4

Subject to Section 6.1 above, GolfOnline will not be liable, in contract, tort (including negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

• loss due to currency exchange-rate fluctuations (payments are taken in GBP; exchange rates fluctuate, therefore we cannot be liable for foreign currency movements during authorisations and refunds); or

• loss of goodwill or reputation; or

• special, indirect or consequential losses

suffered or incurred by that party arising out of, or in connection with, the provisions of any matter under these terms and conditions. 

6.5

Notwithstanding the above, subject to Section 6.1 GolfOnline's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

6.6

This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

6.7

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 

7. Miscellaneous Provisions

7.1

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

7.2

We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance. 

7.3

GolfOnline shall be under no liability for any delay or failure to deliver products, or otherwise perform any obligation as specified in these terms and conditions, if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. 

7.4

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practises of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection, with the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. 

7.5

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by GolfOnline.

7.6

GolfOnline reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party. 

7.7

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected. 

7.8

These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) a person who is a permitted successor or assignee under Section 7.7 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
b) No consent from the persons referred to in Section 7.8 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

7.9

No delay or failure by GolfOnline to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of GolfOnline.

7.10

These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and GolfOnline relating to the use of this website (including the order of products) and set forth the entire agreement and understanding between you and GolfOnline for your use of this website.

7.11

7.12

8. Competition Rules & Terms

8.1

All competitions hosted on the golfonline.co.uk website are sponsored by us or our suppliers; our decision is final. Many competitions are supplier-driven and dispatch dates may vary due to availability. There is no entry fee and no purchase necessary to enter any competition unless otherwise stated on the competition page.
 

8.2

GolfOnline reserves the right to withdraw from any ongoing competitions or amend them without prior notice.
 

8.3

All competitions are based on ONE entry per person only. Competitions are open to worldwide customers aged 18 years and over, except employees of GolfOnline and their close relatives and anyone otherwise connected with the organisation or judging of the competition. Competition winners from outside the UK & Ireland will be charged carriage due to logistical issues. We are unable to offer free shipping for any item shipped to the following regions: Channel Islands, Scottish Isles, Isle of Man, BFPO, Europe and the Rest of the World.

Please note: All items shipped outside the European Union (EU) will automatically be exempt from UK/EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.

8.4

On completing the competition entry form you will opt in for our email newsletters and be entered into the prize draw automatically.
 

8.5

The winner will be drawn on the date specified in the T&Cs on the relevant competition page (subject to change without notice).  

In case of a multiple winner scenario, a further random draw will be conducted to select additional winner(s).
 

8.6

Prizes are non-exchangeable and non-refundable. Winners will be informed via email and therefore we suggest you remain opted-in until the end of the competition. Every winner announced has 7 working days to respond to us; otherwise we will redraw a new winner. As the winner(s) you agree to the use of your name and disclosure of county/country of residence and will co-operate with any reasonable requests relating to post-winning publicity.
 

8.7

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. By entering, entrants indicate agreement to be bound by these terms and conditions. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England only.
 

9. Brexit Terms

9.1

The United Kingdom (UK) left the European Union’s (EU) single market on 1 January 2021. The Trade and Cooperation Agreement (TCA) was agreed on 24 December 2020. From that date, the UK became, as far as the EU is concerned, a ‘third country’.  This means we, as a company selling to our EU customers, have had to make certain changes to comply with new regulations. This section will be updated as frequently as possible to provide clear information to our EU customers about the provision of goods and services from the UK to the EU.

9.2

We no longer charge UK VAT when the delivery destination is outside the UK. Prices will automatically remove UK VAT and be quoted net. At basket/checkout you will see options such as DAP (Delivered At Place) or DDP (Delivered Duty Paid).

Delivered at Place (DAP) – only the net price and delivery costs are charged; you (the importer) pay local VAT, duties and customs clearing fees to the courier or local authority before delivery.

Delivered Duty Paid (DDP) – a fixed, final price at checkout including duties, import VAT and clearing costs. Our courier pays duties/VAT directly to the respective EU member state. If adjustments are required (e.g. weight/dimensions/commodity codes/country of origin), we will contact you before shipment to confirm; you may accept or cancel.

Please note: We are not in control of destination rules and policies; a quoted final price may occasionally require adjustment once the order is packed and rated by the courier. We will aim for accuracy and inform you of any changes ahead of shipment.

9.3

Brexit cancellations – Once dispatched on a DAP or DDP service the order cannot be cancelled. If for any reason you refuse delivery or do not pay local duties/taxes/clearing charges, the goods will be returned to us and all costs incurred will be deducted from your refund (couriers pay authorities on your behalf and these amounts are not recoverable by us).

9.4

Brexit returns – For unwanted items (excluding faulty/incorrect items), you must return at your own cost. We will refund the item value in line with our returns policy (the original net amount only). Local VAT/duty and any clearing/return costs are non-refundable as they are paid to the destination tax authority via the courier.

9.5

For a simplified summary of EU deliveries, duties and returns, please see our Shipping page.

10. Coupons and Promotional Codes Terms

10.1

Coupons, discounts and promotional codes offered by GolfOnline are valid only for use as part of a purchase made via the GolfOnline website or at our flagship store, unless otherwise stated.

10.2

Promotional codes cannot be used in conjunction with any other offers in the same transaction or for the purchase of Gift Vouchers. One code per order.

10.3

Discounts associated with promotional codes or coupons will be applied to your entire basket, or any valid items, excluding all delivery charges. Promotional codes need to be entered on the payment page during checkout for the discount to be applied, unless otherwise stated.

10.4

Each promotional code or coupon has a limited validity period. After expiry the code will be invalid. Specific T&Cs, including brand exemptions, are set out in the communication where you received the code (e.g. “X% off your purchase, excluding Galvin Green, Nike, etc”). If there is any confusion please email the GolfOnline Team for assistance.

10.5

Promotional codes and coupons carry no cash value. They cannot be transferred, forwarded or reassigned.

10.6

When returning an item(s) purchased using a coupon or promotional code, refunds will not exceed the amount actually paid at checkout, less any delivery/shipping charges. All discounts and coupons applied will be taken into account during the refund process.

10.7

GolfOnline reserves the right to suspend, change, cancel or withdraw any coupon or promotional code at any time and to update these terms as required. Please review this page regularly for changes.

11. GolfOnline Gift Vouchers and E-Vouchers Terms

11.1

GolfOnline Gift Vouchers are available in GB pounds sterling using a credit or debit card, and can be used on golfonline.co.uk or at GolfInstore.

11.2

Gift Vouchers can be used to purchase anything online or at GolfInstore except more gift vouchers.

11.3

Gift Vouchers can be sent via two delivery methods: an e-gift voucher emailed to the address you specify in checkout comments; or a physical voucher posted to the delivery address specified during checkout. Postal vouchers incur a nominal postage cost if purchased alone.

11.4

Gift Vouchers cannot be redeemed for cash and cannot be returned for a cash refund. If your order exceeds the voucher amount, you must pay the balance by card. If your order is less than the voucher amount, the balance remains in your account for a future purchase.

11.5

Gift Vouchers are valid for 12 months from the date of issue. When you redeem your voucher under your GolfOnline account, the amount is transferred to your GolfOnline Gift Card balance and the credit validity extends to a maximum of 3 years.

Example: A voucher issued on 1 March 2025 must be redeemed by 28 February 2026. If redeemed on 1 June 2025, the credit will then remain valid until 31 May 2028 (maximum 3 years from redemption).

11.6

Goods purchased with a Gift Voucher that are returned will be refunded to the original payment method used (e.g. Gift Card balance).

11.7

GolfOnline cannot accept responsibility for lost, stolen or damaged vouchers. Please load your voucher onto your GolfOnline Gift Card Account as soon as possible to ensure its safety. Visit the gift voucher page for instructions.

11.8

GolfOnline reserves the right to amend the Gift Voucher terms and conditions at any time where appropriate and necessary.

12. Reward - Loyalty Points Programme (by invitation only)

12.0

Programme eligibility & invitations: The programme is offered at our discretion to selected customers and may be based on activity, purchase history, promotional campaigns or other fair criteria. Invitations are non-transferable.

12.1

Earning Points – Eligibility: Points will be awarded to confirmed buyers upon the approval of their product reviews by our team. This ensures reviews provide useful and reliable information to our community. 

12.2

Redeeming Points – Automatic Application: Points will be automatically deducted at checkout when you select the 'Redeem Points' option to streamline the process.

12.3

Review Guidelines – Reviews should focus solely on the product in question. We accept only genuine, detailed product reviews to maintain integrity and offer valuable insights.

12.4

Editorial Rights – GolfOnline reserves the right to edit, remove, or otherwise manage your reviews to ensure content is appropriate, relevant, and beneficial to our community.

12.5

Points Expiry – Points expire 365 days from the last date of point accrual to encourage active participation and prompt use of points.

12.6

No Cash or Transfer Value – Points have no cash value and cannot be transferred between accounts.

12.7

Points Calculation and Limitations – Points are awarded based on the amount spent after tax deductions. Referral bonuses will be nullified if an order total falls below £100 after returns, or if self-referral is detected.

12.8

Account Irregularities – GolfOnline reserves the right to freeze or adjust your points balance in the case of detected irregularities to protect the integrity of the programme.

13. Complaints Procedure

13.1

If you are not completely satisfied with your recent experience, please contact our Complaints Team via the Contact Us page or by email at sales@golfonline.co.uk. We strive to resolve all complaints as swiftly as possible. If we can resolve your complaint within 7 working days, we will provide you with a final response outlining our resolution. Should we be unable to do so within 14 working days, we will inform you of the delay and provide an expected timeframe for a final response.

13.2

If you remain dissatisfied after our final response, you may seek independent advice from Citizens Advice. Where appropriate, you may also consider using an Alternative Dispute Resolution (ADR) scheme. Details will be provided upon request.