Our delivery services

Delivery Update

At present we are seeing a huge surge in orders as golf courses around the country have opened. In order for us to continue offering our services safely and securely, we have had to adjust some of our shipping rates and delivery times temporarily.  Please note that we can only dispatch on Working/Business days (and not on weekends and Bank Holidays). 

In all cases we will endeavour to deliver your order within the date specified during checkout. We apologise for any inconvenience caused during these unprecedented times.

 

United Kingdom Shipping Rates

Mainland UK *

* Please note our system will automatically match your address to the available shipping rates and options available to you. The rates stated below are to be used as a guide only. Final shipping costs will be presented to you during checkout and ahead of confirming your order.

Delivery Time Cost
WE USE LIVE SHIPPING RATES * Available options and costs are presented during checkout Calculated at Checkout
Click & Collect (Order online and collect from our address) After you place your order, you will be notified by email as soon as it ready for collection FREE
* SHIPPING RATES are automatically calculated during checkout. You can get a quote once and item is in your basket. As costs vary based on parcel size, volume, address and other factors - we can only provide an accurate cost once you login or provide your address. All this is presented before confirming your order so you can see an accurate final total for the service selected.

Scottish Highlands and Isles / Special Postcode Zones (automatically calculated during checkout)

* Please note our system will automatically match your address to the available shipping rates and options. All rates are dependent on the respective courier and the rates/options they provide in that geographic area.

 


 Delivery Time Cost
Standard Shipping  3-8 Business days £6
FREE OVER £150

Northern Ireland

(The Isles and Republic of Ireland excluded, see tables below) * Please note our system will automatically match your address to the available shipping rates and options. All rates are dependent on the respective courier and the rates/options they provide in that geographic area.

Delivery Time Cost
All Orders  3-8 working days £6
FREE OVER £150

Channel Islands (including Jersey, Guernsey and the British Isles).

* Please note our system will automatically match your address to the available shipping rates and options. All rates are dependent on the respective courier and the rates/options they provide in that geographic area.

Delivery Time Cost
All Orders 3-8 working days £9.95

BFPO (British Forces Addresses)


 Delivery Time Cost
All Orders 3-9 working days £9.95

If your BFPO address is outside the EU then we can ship your goods free of VAT. To remove the VAT charge from your order, simply enter the following comments in box during checkout: "PLEASE REMOVE VAT AS SHIPPING OUTSIDE EU". If it is not obvious from the delivery address that the destination is outside the EU then we will require a copy of a VAT Exemption form (form will be emailed upon request) signed by your Commanding Officer.

International Shipping Rates

Our Worldwide delivery service includes:

  • Most European Countries
  • USA
  • Australia
  • Rest of the World
The average delivery time for Europe is 5-8 business days and 10-15 business days for the rest of the world. If you are unable to find a delivery rate to your Country or Zone, please contact us for a quote.

Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees. You will get a default shipping quote of £50.00 for each order placed on our website. Once we receive the order & review the weight & volume of the order, if the carriage charge is £50.00 or less then we will amend the carriage on order accordingly & process the order. If the carriage charge is over £50.00 then you will be notified of the actual price of the shipping and you will then have the option to accept or decline. If you accept payment will be debited and your order will be processed and if you decline no payment will be debited and your order will be cancelled.

Lithium Battery Products (including Electric Trolleys): For most countries outside the UK - there will be an additional shipping cost for products with LITHIUM BATTERIES. We will confirm the cost to you before processing or confirming your order - so you will have a choice whether to accept or reject this cost and cancel the order.

The delivery-recipient will be responsible for all local taxes and duties for clearing. For more information please check with your local authority for goods clearing. The delivery charges stated below have been discounted to offer you the best value when shopping with us, although there is a maximum allowance of 30 kilos per order. When the total weight of your order goes over a reasonable cost, we will contact you to either pay the difference in shipping cost or you may reduce the size of your order. 

Click & Collect (or arrange own courier)

We offer a FREE Click & Collect service for those customers wishing to either arrange their own courier or transport, or if they would like to collect from our premises. Simply select our Click & Collect service during checkout - and you will not be charged any shipping costs. We will automatically notify you by email as soon as the order is ready for collection. We will of course need a valid proof of ID, and/or validating information (if you authorise 3rd party agents) at time the of collection to enable us to release the goods.

PS: We cannot be held responsible for any breakages, damages or loss of any items after the item has been collected. The responsibility is passed over the person collecting as soon as the parcel/items are handed over. We therefore encourage that all items are checked prior taking the items/parcels as any issues can be resolved at this point. This does not affect your statutory rights and warranties on the products supplied.


International Shipping Rates

Austria
Free on orders over £150.00£6.67no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Belgium
Free on orders over £150.00£8.29no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Bulgaria
Free on orders over £300.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Croatia
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Czech Republic
Free on orders over £150.00£8.29no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Denmark
Free on orders over £150.00£7.96no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Estonia
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Finland
Free on orders over £150.00£8.29no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
France - Mainland France
Free on orders over £150.00£5.00inclusive 20% VAT
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
Germany
Free on orders over £150.00£4.17no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Greece
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Hungary
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Ireland (Republic)
Free on orders over £150.00£8.29no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Italy - Mainland Italy
Free on orders over £150.00£9.95inclusive 20% VAT
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
Italy - Sardinia
Free on orders over £150.00£9.95inclusive 20% VAT
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
Italy - Sicily
Free on orders over £150.00£9.95inclusive 20% VAT
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
Latvia
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Lithuania
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Luxembourg
Free on orders over £150.00£8.29no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Netherlands
Free on orders over £150.00£8.29no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Norway
Free on orders over £300.00£15.00no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Poland
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Portugal - Mainland Portugal
Free on orders over £150.00£15.00inclusive 20% VAT
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
Romania
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Slovakia (Slovak Republic)
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Slovenia
Free on orders over £150.00£12.50no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Spain - Mainland Spain
Free on orders over £150.00£9.95inclusive 20% VAT
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
Sweden
Free on orders over £150.00£7.96no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note due to BREXIT we no longer charge VAT for the goods shipped outside the UK and therefore all Local Taxes, Duties and Clearing charges are required to be paid to the courier before delivery to you.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Switzerland
Free on orders over £300.00£15.00no taxes outside EU
Expect delivery on: Mondays to Fridays (8am-6pm)
Average Delivery time: 4-9 Business Days
Please place your order before the 3pm cut off time
* Please note: All Local TAXES have to be paid by you as we will not be charging VAT on your order. Delivered in 4-9 business days. Normally delivered on weekdays (Mon-Fri excluding public or bank holidays).

Please note: All Local TAXES have to be paid by you as we will not be charging VAT on your order.
* Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT. However, you may incur local duties, taxes, brokerage and clearing fees.
Rest of the World - Default Shipping (estimated shipping)
From £100.00


Actual shipping cost will be calculated once we receive your order based on weight and size.
* Please note: All Local TAXES have to be paid by you as we will not be charging VAT on your order. Final shipping costs will be confirmed ahead of payment. This is a default shipping rate to allow checkout.  Our team will then obtain an actual shipping quote from our courier based on the size, weight and volume of your order. You will then be notified of the actual shipping cost if different from the rate quoted during checkout. At this stage you will have the option to accept or decline. Only once you accept this will a payment will be processed on your order. If we do not hear from you within a reasonable time, we shall cancel your order.

Please note: All Local Customs and TAXES will have to be paid by you as we will not be charging VAT on your order.

 

Portugal, Italy and Spain

Please note: There may be additional surcharges for shipping to Islands and other extended areas in Spain, Portugal and Italy. We kindly advise you to check with us if your address falls in within a remote zone prior placing an order. This will prevent any additional charges and delays.

Azores, Balearic Islands, Gibraltar, Liechtenstein, Madeira, Malta, Norway, San Marino, Corsica, Sardinia, Sicily, Switzerland and Vatican City

Orders with volumetric weight of over 20 kilos may subject to a small surcharge. If this is the case then you will be contacted before dispatch to confirm and accept the surcharges.

For a special quote or rate please Contact us

Some larger orders may require two separate shipments, such as an Electric Trolley ordered along with a Golf Bag.  Our system currently does not factor in shipment size (volume) and therefore, prior to shipping the products, we will contact you to inform you of any additional shipping charges, although this is normally rare and only during instances of exceptionally high shipping costs.  You will reserve the right to amend the order to make it fit into smaller shipping batches, or cancel the order.

Shipping Couriers & Tracking Parcel


GolfOnline uses the national postal service (Royal Mail) and a range of third party couriers including Interlink, DHL, DPD and Parcel Force to deliver products to your chosen address.

How it Works:
  • Your order is dispatched from our warehouse
  • The designated courier generates a Unique Tracking Reference number for each parcel they collect from us
  • Our system will email you these tracking references and you can use them to track your parcel
  • The designated courier delivers the parcel to your address
COVID-19 Update (as of March 2020)

At present due to the COVID-19 crisis many services and processes are affected. In nearly all cases all couriers do not require a SIGNATURE anymore - as they will simply either ring the bell and leave. If no one is at the address then the driver takes the responsibility to place the item in a secure manner, take a photo and their GPS location is also tracked. We thank you for your kind patience and understanding in accepting these delivery conditions. 


 Here are the links to the courier websites where you can track your parcel.
DPD Tracking DHL Tracking Royal Mail Tracking Parcel Force Tracking

Important Shipping Information

Here are the quick points most customers need to know

  • Most orders are delivered to your door on weekdays between 8:30am to 6:00pm. In some cases the time can be more specific, such as a morning delivery, afternoon delivery, or delivery before a certain time.
  • Shipping costs are non-refundable (unless we have made an error)
  • Some items require a signature upon delivery however most are now covered under the COVID-19 exceptions and conditions.
  • We do not dispatch or process orders on weekends and bank holidays.
  • Click & Collect orders are only available for collection during our operating hours after you receive an email confirmation when order is ready
  • We carry nearly all of the items in-stock as advertised on-line. However in an event when an item is not in stock, we advise customers if there would be any delay in meeting the delivery deadline. In most cases, this can add 5 to 10 days to your dispatch date. If the delay is longer than this, we will advise you so you can either choose to wait longer or you can cancel if the order is no longer convenient for you.
  • The delivery times stated here are generally accurate, but can vary by postcode and location.
  • Goods in transit are the responsibility of the courier, however you can track the delivery online through each courier's website. We normally send the tracking number upon dispatch by email or you may also find in your account against the respective order.
  • PS: All purchases of electric trolleys outside of UK are likely to incur additional shipping costs due to the COURIER SURCHARGES for batteries. We will contact you if the there are additional costs to send out electric trolleys outside of UK - where you will have the opportunity to either accept the higher shipping charges, or remove these items, or cancel the entire order. Unfortunately we cannot control this special case as these are implied by couriers are are mandatory.
Please note that delivery times stated are accurate, but never guaranteed due to the various reasons outside of our control. This is because GolfOnline use the a range of third party couriers like RoyalMail, DHL, DPD, Parcelforce etc to deliver products to your home or work. As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally, you. Previous examples include extreme weather conditions, or staff strikes or parcel sorting errors at depot or if customers do not answer to the door bell within a reasonable time etc. We work closely with all of our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers. If you have any questions or suggestions, we welcome you to contact us.

We will get in touch if an item in your order is out of stock.

In the rare event when a certain item in your order has ran out of stock, (such as two customers ordering the last item at once), and we are unable to dispatch your goods to you, we shall contact you via e-mail/telephone to advise you of the situation. You will of course have the option to select a different product, choose to wait whilst we re-order from the manufacturer, or cancel your order if it is not convenient for you.


Please note that delivery times stated are accurate, and not guaranteed. This is because GolfOnline use the national postal service (Royal Mail) and a range of third party couriers like Interlink, DHL, GeoPost, DPD, Parcel etc to deliver products to your home or work. As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally you. Previous examples include extreme weather conditions, or staff strikes or parcel sorting error at depot or when the doors are not answered within a reasonable time etc. We work closely with all of our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers. In all cases we cannot be held responsible or liable for any delays in delivery. Where an express shipping charge was paid at time of ordering and the delivery has failed to arrive within the promised time, we will of course review case and decide to refund this shipping amount paid on a case by case basis.