Please note: This Returns Policy forms part of our Terms and Conditions.

For detailed information on returns and consumer rights, please refer to the Consumer Rights Act 2015 on the gov.uk website.

60 Day Returns Policy

At GolfOnline, we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please follow our online returns procedure. We offer a 60-day cooling-off period from the date of the first delivery attempt for all non-customised items purchased on or after 25th June 2020.

Return Terms Summary

If you are unhappy with your purchase, you can request a refund within our 60-day cooling-off period.

• You have 60 days from the first attempted delivery date to return any new, unwanted items.
• Items must remain in good condition while in your possession.
• Items must be returned in their original and new condition for restocking.
• Original packaging should be retained, with seals unbroken and undamaged.
• Items should be securely packaged to prevent damage during transit.
• Note: We do not offer a free returns service due to rising courier costs. Returns must be made at your own expense, following our online returns procedure.

Sizing, Fit & Product Use Guidance

All size charts, fitting guides, and measurements are provided by the product manufacturers. While we present this information as accurately as possible, fit and comfort can vary depending on personal anatomy, footwear preferences, and brand-specific sizing.

We recommend trying shoes, clothing, and accessories indoors on clean, soft surfaces before use. If unsure about sizing or fit, please avoid using the item outdoors or removing tags. Once an item is worn, used, or shows signs of wear, it is no longer eligible for return unless covered under our faulty or warranty procedures per the manufacturer’s terms.

For example, footwear worn during a round of golf and returned due to discomfort cannot be refunded. Such items may only qualify for replacement or inspection under the brand’s warranty process if a genuine fault is suspected.

For sizing or fitting queries before use, please contact us at sales@golfonline.co.uk.

Return Postage Costs

If returning an unsuitable item, the return postage cost is your responsibility. If the item is faulty or damaged within the first 60 days, we will cover the return postage once the claim has been approved.

Goods you Wish to Exchange

If you ordered the wrong size or prefer a different colour, please return the original item for a refund within the 60-day period and place a new order for the replacement. This avoids stock shortages and delays.

We do not reserve or hold items for exchanges during transit. To ensure availability, we recommend placing your new order promptly.

Goods Excluded from Returns

The following items cannot be returned for hygiene, safety or legal reasons:

• CDs, DVDs and books
• Customised or logo-added items
• Base layers, undergarments, and socks
• Single items from multi-packs
• Soiled or unhygienic items
• Second-hand, clearance or ex-display products
• Digital products or downloadable content (e.g. coaching plans)

Conditions of Returns

Items must be returned in their original packaging, with tags intact, and in pristine condition. All returns must include a unique RMA reference number provided upon approval of your return request. We will advise on the correct return method as courier guidelines can vary.

Cost of Returns

For clarity — we do not offer free returns. You are responsible for all eligible return costs due to increased courier charges. Return labels provided by us (if requested) may carry a deduction from your refund to cover this cost.

Collections

If you cannot return an item yourself, we may be able to arrange a collection for a fee, dependent on the item’s size, weight, and your location. Please contact us at sales@golfonline.co.uk for more information.

Goods Returned from Outside the UK

Items returned from outside the UK must be clearly marked as “Returned Goods — for Refund/Exchange” to avoid customs re-import charges. Any duties or fees incurred due to incorrect declaration will be deducted from your refund.

Returns on Faulty Goods

Items bought from our physical store should be returned there unless otherwise agreed. If an item is faulty on arrival or within 185 days, please contact us immediately. All faulty item returns are processed in line with the Consumer Rights Act 2015. Please see the Warranty Terms below for details on repairs, replacements, and credits.

Processing a Refund

Refunds are issued via the original payment method. Shipping costs and payment surcharges (e.g. PayPal or Amex fees) are non-refundable. Refund amounts are adjusted for any discounts or surcharges applied to the order.

Returning Items Included in Promotions

When returning items received with a complimentary gift or as part of a multi-buy promotion, any free or discounted items must also be returned unused and in original packaging. Failure to return the full set may result in the value of the retained item(s) being deducted from your refund.

Warranty Terms

We are committed to providing products of the highest quality. Our warranty terms are designed to give you clarity and peace of mind.

All products sold by GolfOnline include a “Return to Base” warranty. After the initial 185 days from delivery, warranty returns are at your own expense. We recommend using a tracked and insured service.

Warranty coverage varies by product and manufacturer. Details are available on the manufacturer’s website, within our product description, or supplied with the product. We recommend reviewing these before making a claim.

Products exchanged, swapped, or purchased using an e-voucher issued as part of a return carry warranty for the remaining balance of the original 12-month period from the first purchase date.

We do not offer extended warranties beyond the standard 12-month period. Some manufacturers do offer extended coverage directly — please register your product with the manufacturer after purchase to ensure coverage is valid.

Registering your product is typically quick and can be done online. It is your responsibility to follow the manufacturer’s process for extended warranty claims.

If you experience difficulties with a manufacturer, our team will help facilitate communication. However, we are not liable for denied claims or cases where a manufacturer ceases trading.

Important Returns Information

• Return Window: The 60-day period begins from the first attempted delivery date as recorded by the courier, regardless of subsequent re-delivery or collection attempts.
• Condition of Goods: Items must remain in saleable, unused condition with all original tags and packaging intact. Damage caused by inadequate repackaging or handling may result in a partial refund or rejection.
• Proof of Return: You must obtain and retain a valid tracking receipt for all returns. GolfOnline cannot issue refunds for parcels lost in transit without verifiable proof of posting and tracking information.
• Safe-Place Deliveries: If your order was left in a nominated safe place or with a neighbour, any theft or loss after that confirmed delivery is outside our control. Such cases must be reported to the police and your payment provider as theft after delivery.
• Inspection & Processing Time: Please allow 3–5 working days from receipt of your parcel for inspection and refund processing. You will receive confirmation by email once complete.
• Abuse of Policy: Accounts showing repeated high return or exchange volumes may be reviewed. Future orders may require signature-only delivery or incur adjusted shipping costs, clearly shown at checkout. Your statutory rights remain unaffected.

Please note: These guidelines help us process your return as quickly and fairly as possible and do not affect your statutory consumer rights.

Last updated: 5 November 2025