Please note: This Returns Policy forms part of our Terms and Conditions.
For detailed information on returns and consumer rights, please refer to the Consumer Rights Act 2015 on the gov.uk website.
60 Day Returns Policy *
* Used, ex-display, second-hand and clearance items have different terms: 30 days to return and a 6 month warranty. See the addendum below.
At GolfOnline, we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please follow our online returns procedure. We offer a 60-day cooling-off period* from the date of the first delivery attempt for all non-customised items purchased on or after 25th June 2020.
Return Terms Summary
If you are unhappy with your purchase, you can request a refund within our 60-day cooling-off period*.
- You have 60 days from the first attempted delivery date to return any new, unwanted items. * 30 days for used, ex-display, second-hand and clearance items.
- Items must remain in good condition while in your possession.
- Items must be returned in their original and new condition for restocking. * Used items must come back in the condition they were supplied in.
- Original packaging should be retained, with seals unbroken and undamaged.
- Items should be securely packaged to prevent damage during transit.
- Note: We do not offer a free returns service due to rising courier costs. Returns must be made at your own expense, following our online returns procedure.
Sizing, Fit & Product Use Guidance
All size charts, fitting guides, and measurements are provided by the product manufacturers. While we present this information as accurately as possible, fit and comfort can vary depending on personal anatomy, footwear preferences, and brand-specific sizing.
We recommend trying shoes, clothing, and accessories indoors on clean, soft surfaces before use. If unsure about sizing or fit, please avoid using the item outdoors or removing tags. Once an item is worn, used, or shows signs of wear, it is no longer eligible for return unless covered under our faulty or warranty procedures per the manufacturer’s terms.
For example, footwear worn during a round of golf and returned due to discomfort cannot be refunded. Such items may only qualify for replacement or inspection under the brand’s warranty process if a genuine fault is suspected.
For sizing or fitting queries before use, please contact us at sales@golfonline.co.uk.
Return Postage Costs
If returning an unsuitable item, the return postage cost is your responsibility. If the item is faulty or damaged within the first 60 days*, we will cover the return postage once the claim has been approved.
Goods you Wish to Exchange
If you ordered the wrong size or prefer a different colour, please return the original item for a refund within the 60-day period* and place a new order for the replacement. This avoids stock shortages and delays.
We do not reserve or hold items for exchanges during transit. To ensure availability, we recommend placing your new order promptly.
Goods Excluded from Returns
The following items cannot be returned for hygiene, safety or legal reasons:
- CDs, DVDs and books
- Customised or logo-added items
- Base layers, undergarments, and socks
- Single items from multi-packs
- Soiled or unhygienic items
- Digital products or downloadable content (e.g. coaching plans)
Used, ex-display, second-hand and clearance products are not excluded from returns. They are returnable within 30 days on the terms set out in the addendum below.
Conditions of Returns
Items must be returned in their original packaging, with tags intact, and in pristine condition. All returns must include a unique RMA reference number provided upon approval of your return request. We will advise on the correct return method as courier guidelines can vary.
Important condition notice for golf clubs and equipment: Returned items are inspected carefully once received. Golf clubs, trolleys, bags, shoes, apparel and accessories must be returned in the same condition in which they were supplied, which means new, unused and resaleable for new goods, and as described and photographed for used goods. For golf clubs in particular, please ensure the heads, shafts, grips and original packaging are fully protected before return.
If an item is returned with signs of use, damage or handling beyond what would reasonably be required to inspect the product, this may reduce the refund amount. This includes, but is not limited to, scratches, strike marks, dents, scuffs, chipped paint, damaged shafts, marked grips, soiled components, missing accessories or damaged packaging.
Where such marks or damage mean the item can no longer be sold by us in the condition it was supplied in, we reserve the right to make a fair deduction from the refund to reflect the reduction in value. In some cases, where the item is materially damaged, incomplete, or no longer suitable for resale, the return may be rejected and the item returned to you. If a deduction is proposed, we will confirm this following inspection. Should you not wish to accept the deduction, we may arrange for the item to be returned to you, subject to any applicable return postage costs.
Cost of Returns
For clarity, we do not offer free returns. You are responsible for all eligible return costs due to increased courier charges. Return labels provided by us (if requested) may carry a deduction from your refund to cover this cost.
Collections
If you cannot return an item yourself, we may be able to arrange a collection for a fee, dependent on the item’s size, weight, and your location. Please contact us at sales@golfonline.co.uk for more information.
Goods Returned from Outside the UK
Items returned from outside the UK must be clearly marked as “Returned Goods, for Refund/Exchange” to avoid customs re-import charges. Any duties or fees incurred due to incorrect declaration will be deducted from your refund.
Returns on Faulty Goods
Items bought from our physical store should be returned there unless otherwise agreed. If an item is faulty on arrival or within 185 days*, please contact us immediately. All faulty item returns are processed in line with the Consumer Rights Act 2015. Please see the Warranty Terms below for details on repairs, replacements, and credits.
Processing a Refund
Refunds are issued via the original payment method. Shipping costs and payment surcharges (e.g. PayPal or Amex fees) are non-refundable. Refund amounts are adjusted for any discounts or surcharges applied to the order.
Returning Items Included in Promotions
When returning items received with a complimentary gift or as part of a multi-buy promotion, any free or discounted items must also be returned unused and in original packaging. Failure to return the full set may result in the value of the retained item(s) being deducted from your refund.
Warranty Terms
We are committed to providing products of the highest quality. Our warranty terms are designed to give you clarity and peace of mind. New products carry a 12-month warranty from the date of purchase.* Used, ex-display, second-hand and clearance products carry 6 months from the date of dispatch, set out in the addendum below.
Return to Base Policy
All products sold by GolfOnline include a “Return to Base” warranty. After the initial 185 days from delivery, warranty returns are at your own expense.* We recommend using a tracked and insured service.
Detailed Warranty Information
Warranty coverage varies by product and manufacturer. Details are available on the manufacturer’s website, within our product description, or supplied with the product. We recommend reviewing these before making a claim. Manufacturer cover does not apply to used or second-hand goods.*
Warranty on Exchanged or Voucher-Purchased Products
Products exchanged, swapped, or purchased using an e-voucher issued as part of a return carry warranty for the remaining balance of the original 12-month period from the first purchase date.*
Extended Warranty Coverage
We do not offer extended warranties beyond the standard 12-month period.* Some manufacturers do offer extended coverage directly on new products, so please register your product with the manufacturer after purchase to ensure coverage is valid.
Manufacturer Registration and Claims
Registering your product is typically quick and can be done online. It is your responsibility to follow the manufacturer’s process for extended warranty claims. Registration is not available for used or second-hand goods.*
Our Commitment to Support
If you experience difficulties with a manufacturer, our team will help facilitate communication. However, we are not liable for denied claims or cases where a manufacturer ceases trading.
Addendum: Used, Ex-Display, Second-Hand and Clearance Items
This addendum applies to every item sold as used, pre-owned, second-hand, ex-display or clearance stock, including all clubs and equipment in our pre-owned range. Everywhere this page is marked with an asterisk *, the terms below apply instead. Everything else on this page applies to these items in the same way it applies to new ones.
- Returns: 30 days, not 60. Measured from the first attempted delivery date, the same starting point as the main policy.
- Warranty: 6 months from the date of dispatch, not the 12 months on new goods. Provided by GolfOnline directly.
Returns
You have 30 days from the first attempted delivery date to return a used, ex-display, second-hand or clearance item. The return must be requested within those 30 days through our online returns procedure, and a unique RMA reference obtained before anything is sent back. Approved return postage on a faulty item is covered within the first 30 days rather than the first 60.
These items are one-offs. Because we hold a single unit of each, we cannot offer a like-for-like exchange. If a used item is returned or found to be faulty, we will offer a refund rather than a replacement, unless we happen to hold an identical item at the time.
Returned condition. A used item must come back in the condition it was supplied in, not in new condition, because that is the condition it was sold in. Any further wear, damage or missing component beyond what is recorded on the product page may reduce the refund, on the same fair-deduction basis set out under Conditions of Returns above.
Warranty
These items carry 6 months of warranty from the date of dispatch. It runs from the date we dispatch the item, not from the date you receive it and not from the date the original owner bought it. This replaces the 12-month warranty and the 185-day periods that apply to new goods, and it is provided by GolfOnline directly, because a manufacturer’s warranty does not transfer to a second-hand product and cannot be claimed or registered on one.
What it covers: genuine failure of the item. A cracked or delaminating head, a failed or snapped shaft, a loose or detached hosel, and comparable structural faults.
What it does not cover: normal wear, cosmetic marks, grip wear, scratches, paint chips, or anything already disclosed in the item’s grading and photographs at the time of sale.
Where an item is exchanged or replaced under this warranty, or bought with an e-voucher issued against one of these items, the cover carried forward is the remaining balance of the original 6-month period, not a fresh one.
Condition is as described, and that is the basis of sale
Each pre-owned item is inspected and graded by us before listing. The grade, the component wear scores and the photographs on the product page form part of the description. Wear consistent with that description is not a fault and is not grounds for a warranty claim. If an item arrives in a materially worse condition than described, contact us straight away and we will put it right.
Your statutory rights under the Consumer Rights Act 2015 apply to used goods and are not affected by anything in this addendum.
- Return Window: The 60-day period begins from the first attempted delivery date as recorded by the courier, regardless of subsequent re-delivery or collection attempts. * 30 days for used, ex-display, second-hand and clearance items, from that same date.
- Warranty Window: New goods carry 12 months from the date of purchase. * Used, ex-display, second-hand and clearance goods carry 6 months from the date of dispatch.
- Condition of Goods: Items must remain in saleable condition with all original tags, accessories and packaging intact, which means unused for new goods and as described and photographed for used goods. Damage caused by use, handling, inadequate repackaging or return transit may result in a fair deduction from your refund, or the return being rejected where the item is no longer suitable for resale.
- Proof of Return: You must obtain and retain a valid tracking receipt for all returns. GolfOnline cannot issue refunds for parcels lost in transit without verifiable proof of posting and tracking information.
- Safe-Place Deliveries: If your order was left in a nominated safe place or with a neighbour, any theft or loss after that confirmed delivery is outside our control. Such cases must be reported to the police and your payment provider as theft after delivery.
- Inspection & Processing Time: Please allow 3–5 working days from receipt of your parcel for inspection and refund processing. You will receive confirmation by email once complete.
- Abuse of Policy: Accounts showing repeated high return or exchange volumes may be reviewed. Future orders may require signature-only delivery or incur adjusted shipping costs, clearly shown at checkout. Your statutory rights remain unaffected.
Please note: These guidelines help us process your return as quickly and fairly as possible and do not affect your statutory consumer rights.
Last updated: 1 October 2026
